Complaint Review: Carchex
Carchex Royal Administration Refusing To Pay For Repairs Baltimore Maryland
*Author of original report: Excuses For Not Covering Repairs
*UPDATE Employee: CARCHEX is not a Scam
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I purchased the Titanium extended warranty Package on 01/17/2017. I was told by rep that this was the best package they offerred and is compared to a "bumper to bumper" warranty with very few exclusions. I have a copy of the transcript for proof of our conversation. I have taken my car to the dealership for repairs 3x this year and each and every time they refuse the repairs.
My car is currently at the dealership for coolant leak, passenger front seat stopped working (electric) and for struts/compressor replacment. This warranty should be covering all repairs less $100 deductible. They are refusing to repair the seat, stating that there is liquid spilled that caused damage. Although, I did not spill anything to cause seat to stop working. They are also refusing to pay for the compressor that makes my air suspension work properly. They said that the codes state overheating of the compressor and they claim that my contract states they will not replace any parts that have been overheated. [continued below]....
NO WAY should this be my fault, the consumer BUT they are refusing to pay for the repairs and the dealer wants $2700 to repair the compressor alone because they are refusing to pay. There were NO LIGHTS on dash stating anything wrong and no way that I could have taken the vehicle to the dealer any sooner. I noticed the problem and took it in right away. I spoke with someone at carchex in the retention dept. She told me "sharon" in their claims dept would get back to me but I should email her the copy of the estimate so she could review, which I had done right away. It's been over 24hrs and Ive received no email back and no call back. My vehicle is still sitting at the facility waiting for these people to get back to me. I tried and call their customer service number and it keeps going to voicemail. They also take no responsibility, they point you to "royal administration" even though CARCHEX sold me the policy and take my money every month, THEY WILL NOT HELP ME!!!
THESE PEOPLE ARE SCAM ARTISTS!!! DO NOT PURCHASE FROM THEM!!
The first two claims this year they REFUSED to pay and I had to pay for the work myself. This 3rd claim being denied put me over the edge.
THEY ARE CROOKS!! And they make you jump through hoops in order to cancel as well.
This report was posted on Ripoff Report on 11/14/2017 02:08 PM and is a permanent record located here: https://www.ripoffreport.com/reports/carchex/baltimore-maryland-21030/carchex-royal-administration-refusing-to-pay-for-repairs-baltimore-maryland-1411880. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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