Carvana Failure to deliver TitleI began calling their Tempe Arizona

Bought my vehicle on 7 Sep 21 with cash, fully paid. As of 22 March 22 I still await the Title for my vehicle. I began calling their customer service number after the second temporary tag in January 2022. The friendly bot on the website was no help at all.

I spoke with at least 6 different advocates acrross 11 phone calls. I was told many excuses, mostly "it's still in work". I finally insisted on speaking to the supervisor. After much insistance I spoke with Danielle, the team leader. She was the ONLY person who actually helped me, or at least got something moving. This was in late Feburary 22. It took that long for me to get some real action instead of lip service and I'm still waiting for my title.

Carvana does make it easy to purchase a vehicle but be warned : THEY SELL VEHICLES WITHOUT TITLES. My advice to anyone interested in dealing with Carvana = insist you see the title before comitting to buy. Best of luck.