Report: #1499881

Complaint Review: Chase Visa - Columbus Ohio

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  • Reported By: Lembeck — Pueblo West CO United States
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Chase Visa Chase Visa Credit Card Company Worst experience I have ever had with a Credit Card company...Chase Visa Business. I got a defective product and they sided with the merchant even after I proved I was right. Columbus Ohio

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My dispute is with the Chase Visa company about defective software I got from the VedaPulse Company, This is also about the terrible customer service and fraud. I provided Chase Visa with all the proof they needed to approve my dispute and get my money back, but they failed to do so.

This was when Covid hit, they were short staffed and it took FOREVER to get back to me about the dispute, and I could not get a hold of them. They only did what was minimally required by them, sending out letters etc. but nothing was getting done. I would get those phony form letters that say they hold themselves to high standards blah blah...but they dropped the ball and would not take any responsibility for their inept performance.

Once I got access to the defective training software from the company I asked for a refund...it was less than 2 weeks, which is the merchants deadline for getting a refund. I complained about the software not working the entire time! I provided their management and my credit card company with e-mails showing them that this had occurred, and they ignored me.

Get this, I showed them proof that the software was defective, then Chase Visa asked the merchant if the software was defective...(this is hard to believe) and...they said it wasn't! What a surprise! That was all the proof that Chase Visa needed to deny my dispute!! Again, even though I showed them PROOF from the company tech people that stated it wasn't working!

The bottom line is that Chase Visa and the company VedaPulse defrauded me what I paid. I followed all the guidelines both companies required me to, I requested a refund (as stated) during the first 2 weeks that I actually had access to the software but was refused. When a dispute was filed with the credit card company, the reps at VedaPulse lied and said I had not complained about the defective software, even though I proved to Chase Visa that I had complained the entire time.

Chase Visa cheated me, and apparently they are not interested in making this right. Chase Visa dropped the ball during the initial Covid crunch, this is the WORST CC experience I have ever had. I had this card for over 10 years, and this is how they treat their trusted customers. Watch your back, this could happen to you!

I am sure that they will come back with..."we did everything we could for our trusted customer, we hold ourselves to a higher standard", Yeah right...there is more to this story that I can't get into here. I just don't want this to happen to anyone else if possible.

This report was posted on Ripoff Report on 09/15/2020 02:57 PM and is a permanent record located here: https://www.ripoffreport.com/report/chase-visa/columbus-ohio-credit-card-i-1499881. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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