Report: #1482509

Complaint Review: Cheapcruises.com - MA

  • Submitted:
  • Updated:
  • Reported By: Katherine — Las Vegas Nevada United States
  • Cheapcruises.com MA United States

Cheapcruises.com Charge unauthorized cancellation fee of $100 hidden in T&C MA

*Consumer Comment: If It Was Hidden....

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I booked a cruise for February 2020 because I received an email stating no deposits required, just a $24.99 processing fee. I paid the fee and reserved the cruise. My plans changed so I looked on how to cancel. After searching the site, I finally found the cancellation policy hidden on the third page I pulled up.

I called the number stated and was told there would be a $100 fee. I told them it was not authorized charged. It was hidden in the Terms. Horrible customer service. I was taken, ripped off.

This report was posted on Ripoff Report on 07/26/2019 09:22 AM and is a permanent record located here: https://www.ripoffreport.com/report/cheapcruisesdotcom/ma-charge-unauthorized-fee-tc-1482509. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

If It Was Hidden....

AUTHOR: The Dog - (United States)

POSTED: Sunday, July 28, 2019

 If this fee was "hidden", how did you find it? If you found it, it was there when you signed up for the cruise. In other words, YOU didn't read the Terms and Conditions BEFORE you agreed to them. Because YOU failed to READ the terms, it's all their fault, isn't it? Still another example of a society going down the drain...it's ALWAYS somebody else's fault!

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