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Report: #1253254

Complaint Review: cheapcruises.com - Nationwide

  • Submitted:
  • Updated:
  • Reported By: John — Calhoun Georgia USA
  • cheapcruises.com Nationwide USA

cheapcruises.com Warning this company lies about fees charged and does not communicate well Nationwide

*UPDATE Employee: We appreciate your feedback

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I saw a advertistment online for cruises saying no depost required (found out later only for cruise that were 5 days or longer) and made reservations for two rooms.  Less then 24 hours I tried to cancel the trip and when I finally got through to the agent they put me on hold and said they needed to call the cruise line and told me sorry the cruise line dosn't allow refunds on special holiday bookings. 

I then called Carnival Cruise lines and they said I would have to deal with cheapcruises and that they would NOT be any charges on there part so I called cheapcrusises back and asked them who they talked to because they claimed they called the cruise line (which was a lie)  

I lost nearly 250 dollars in fees and would say they made a killing for someone booking a cruise on line and then canceling it in less then 12 hours later.  I will never use cheapcruises again and would sugest others not to either.

This report was posted on Ripoff Report on 09/06/2015 08:16 AM and is a permanent record located here: https://www.ripoffreport.com/reports/cheapcruisescom/nationwide/cheapcruisescom-warning-this-company-lies-about-fees-charged-and-does-not-communicate-we-1253254. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

We appreciate your feedback

AUTHOR: Customer Support - (USA)

POSTED: Wednesday, September 09, 2015

Hi John,

We apologize for any frustration you may have experienced. If you would like one of our customer support specialists to contact you please email your information to customersupport@wth.com and we will gladly follow up.

We appreciate your candid feedback and want our customers to be happy.

Sincerely,

Customer Support

Cheap Cruises.com

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