Complaint Review: CheapCruises.com - Internet
CheapCruises.com Buyer Beware, The Small Print Definately Counts Internet
I booked a cruise last night with cheapcruises.com. This morning I
discovered that the ship I was booked on had a fire onboard, namely The
Granduer of the Sea. When I called to cancel they informed me that they
could not return the money I had paid for insurance (I never ok'd any
insurance.) Evidentally you have to uncheck a box or you get it whether
you want it or not. After being held on the phone for about 30 minutes
I eventually got that removed. The next surprise was that my booking fee
of $100 dollars would not be refunded. This little ditty is in the Terms of
Acceptance, but not mentioned anywhere else that I could see. You need
click on a different link to find those terms. Then I was told that the trip
could not be cancelled unless I authorized them to bill my credit card for
fee. Stuck between a rock and a hard place was I....I can only say unless
you read absolutely all the fine print that this company provides you are
going to get nailed. This is a sneaky company, and I recommend
booking straight with the cruise line, because the prices were the same.
Shame on them!
This report was posted on Ripoff Report on 05/31/2013 01:25 PM and is a permanent record located here: https://www.ripoffreport.com/reports/cheapcruisescom/internet/cheapcruisescom-buyer-beware-the-small-print-definately-counts-internet-1055372. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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