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Ripoff Report | Citizens Bank Review - Providence, RI
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Report: #1511022

Complaint Review: Citizens Bank - Providence RI

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  • Citizens Bank Citizens Bank Corporate Headquarters: Citizens Bank One Citizens Plaza Providence, RI United States

Citizens Bank Refused to talk about website error Providence RI

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On the night of 8/15-16 a duplicate billing appeared on my card, and on an email. I stated, on the email, that 'did you authorize ALL of these transactions'. Because the email showed one transaction being removed from my account twice, I stated NO, meaning I only authorized the transaction once.

I telephoned Citizens Bank, which took about 20 minutes because they do not want to talk to you about this at night! In the end, I could speak to a person, who told me that no the Citizens Bank's computer said I had said I had listed that I listed both transactions.

I have on my iPad the video showing that I did press NO but once I had told the person twice that his computer listing was a mistake, he not only hung up on me but did something to my account so I cannot call again tonight, the phone people for Citizens Bank say I MUST go to my local bank.

So when I call up about fraud, Citizen's Bank not only hangs up on me but also prevents me from calling them again

NOT a bank you should use

This report was posted on Ripoff Report on 08/15/2021 10:45 PM and is a permanent record located here: https://www.ripoffreport.com/report/citizens-bank/providence-ri-refused-talk-1511022. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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