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Report: #1502235

Complaint Review: Consumer Cellular -

  • Submitted:
  • Updated:
  • Reported By: Richard — Cary United States
  • Consumer Cellular United States

Consumer Cellular Locked an Unlocked Phone; Unlimited Plan Not So Much

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Phone was purchased from a Consumer Cellular vendor in a Target location for an individual whose location and job do not have access to internet except for the mobile hotspot. First off, speed is throttled back at 35gig and you must purchase additional to get to 55gigs. Should you have the misfortune of exceeding 55gig, according to a CC rep, there is no more. However, in fairness, another rep did say there is additional service past the 55gig threshold but it is so slow as to be non-existent. 

Now for the kicker. Service with CC was cancelled as we went to T-mobile. But, the phone could not be ported over. Locked. HUH?? Went back to the CC vendor at Target. No help there either. So we bought another phone, put in the T-mobile sim card and all good there. Called CC to inquire. Rep stated that CC automatically locks the phone until you have 6 months of ACTIVE service with them. Or you could pay a $100 dollar unlocking fee. Rep also said this is stated in the terms and conditions which arrived about a week after the purchase and account set up. Terms and conditions are on a small foldout about 2 feet long and covered with mice type. However, Target did take back the locked phone and refunded the purchase. Beware Consumer Cellular!! 

This report was posted on Ripoff Report on 11/24/2020 07:47 AM and is a permanent record located here: https://www.ripoffreport.com/report/consumer-cellular/locked-unlocked-phone-plan-1502235. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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