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Report: #1529096

Complaint Review: Endurance - Northbrook Ill

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  • Endurance 400 skokie Blvd Suite 470 Northbrook, Ill United States

Endurance Have left me stranded for a month still no repair Northbrook Ill

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 My wife and I purchased Endurances Superior coverage about 5 years ago, and they were everything they claimed on their commercials. Until this last year. About 6 months ago we took our vehicle to a dealer who accepted Endurance because the air conditioner stopped cooling and the fan was whining and cutting in and out. When we picked up the car, before we even moved it from the spot they had parked it, we found the air was not cooling and the "new" fan was whining. We also got hit with an over $500 bill (not the $100 deductible advertised). Turns out Endurance only allowed a reconditioned part, did not cover the diagnostic required to diagnose the problem, would not cover another diagnostic to find why it stopped cooling and did not cover the entire labor charge. In short, we paid over half a grand for a used fan. but we still figured it would be worth keeping in case something really serious happened. It did. A month ago our car suddenly started bucking going up hills, so we took it to Aamco (national chain of transmission repair garages)  who accepted Endurance. They quickly figured out it was the torque converter with possible gear involment and informed Endurance of their findings. Endurance did not trust the judgement of this 50 year old transmission expert, they had to send an "inspector", which would take a day or two. We were also informed they would NOT get us a rental car, we were on our own to find one. We then found out we would only be reimbursed for $30 a day for 5 days, period. By the time their inspector showed up, finally filed his report, and the weekend, 5 days was gone before we even knew if it would be repaired. They initially only agreed to repair the torque converter, unless more damage was found when they opened it up, which it was. Endurance would not allow Aamco to repair the transmission, they were going to "send a new one". We waited another week, no transmission. They finally said they lost it, blaming the storm off the east coast. Almost another week went by, they were blaming the auto strike for the delay. My wife had had enough and filed a complaint with the Better Business Bureau and our states Attorney Generals office. A day and a half later, "John" a Resoslution Specialist suddenly called us, promising a rental car, full reimbursement for the last one, and to cover all repair bills- IF we signed a binding agreement NOT TO SUE. We said IF they did that, we would consider it. When the transmission finally arrived (we were at a little over 3 weeks without a vehicle) it was a used transmission with over 93,000 miles on it ! The auto strike obviously had no bearing on a junk yard part. With no other options, the used transmission was installed and we went to pick up our car on Tuesday at 5:00. We got about 6 minutes down the road and, guess what ? The replaced transmission had the EXACT SAME PROBLEM only worse !!! Right back to Aamco first thing in the morning, took the mechanic and the manager for a ride, they knew instantly what the problem was. Back at Aamco, they called Endurance again, again getting the run around from"John" the Resolution guy. The Manager of Aamco was pleading with him, if they would just cover a little more for the correct repair and labor , they could fix the car perfectly. Endurance said they would have to get back to us. 2 days later, we heard from them : they will do nothing further, it's the responsibility ofthe place that sent the used transmission. So here we are, a month later, thousands of dollars paid to Endurance for Superior Coverage down the drain, no car, no money left for a rental, no repair, nothing. We are senior citizens who purchased this insurance to protect us, only to find we have been scammed. We can't go to work, our Drs appointments, the grocery store or pick up our prescriptions. We can't afford the delivery charges for any of it. Everyone should beware of these"Warranty Insurance" companies, they all have the same small print that says what they WON'T cover, and that they can furnish USED parts. Everyone should contact their States Representatives and tell them to put regulations in pace to rein in these companies who have a free hand to scam people out of their money,


This report was posted on Ripoff Report on 10/06/2023 11:10 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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