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Report: #1530858

Complaint Review: Enerbank USA - Salt Lake City Utah

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  • Reported By: Jenna — Keystone Heights Florida United States
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  • Enerbank USA 650 S Main St Ste 1000, Salt Lake City, UT 84101 Salt Lake City, Utah United States

Enerbank USA Adhesion Contract, false Warranty services charged and not receivied when called. Salt Lake City Utah

*Consumer Suggestion: Barking up the wrong tree

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My husband and I went to Homedepot in Middleburg Florida looking for an AC unit. They refered us to enerbank via sales rep.  We went over the contract when the rep came to our house, they ran both our SSN for CREDIT. Approved and we signed the contract. Installed about 3 days later. (Do not even know who installed just 2 juys in a box truck First Warning Sign). WITHIN 8 WEEKS of getting the unit, it started having problems.  We called the number as on the "service warrenty" and requested service, customer rep told us to make a payment and they would schedule it.

We made a SECOND payment, they sent a tech out. He himed and hawed over it, then advised it was our thermostate inside that was causing the issue. ( They installed it with the unit). Charged us $150 service call and another 100 for the thermostate. They refused to fix unless we pre-paid them, then we could turn the receipt over and that enerbank would reimburse off our next bill. We did as directed, called enerbank bank and the rep laughed at us, i got a "manager" who advised we didnt use who they approved- THEY SENT THIS PERSON TO US.

Calls, letters, all to no avail. Within 2 years we had paid almost as much in repairs as we did purchse. I stopped paying them. They installer WIRED IT COMPLETEY WRONG. We havnt had ac since 2022 when it Blew breakers.  We cant afford a suit, we are just trying to live. This is a horrible company - DO NOT USE THEM. Not to mention you can never see anything on an account nd the "statements" sent were very vauge.

This report was posted on Ripoff Report on 01/27/2024 08:15 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Suggestion

Barking up the wrong tree

AUTHOR: Flint - (United States)

POSTED: Saturday, January 27, 2024

 Enerbank is just a lender you borrowed money from. They have nothing to do with the install other than financing it. Those Home Depot installers are usually just shady contractors that have to pay to get leads. They are rarely competent or honest, which is why they have to market themselves in such a way. You should have done a references check on the installer prior to letting them do the work. You also should have obtained multiple bids for the project from a couple of reputable contractors. Forget about trying to get these guys to fix it. Try to find a competent HVAC tech and have them redo the work properly.

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