Enerbank USA Adhesion Contract, false Warranty services charged and not receivied when called. Salt Lake City Utah

My husband and I went to Homedepot in Middleburg Florida looking for an AC unit. They refered us to enerbank via sales rep.  We went over the contract when the rep came to our house, they ran both our SSN for CREDIT. Approved and we signed the contract. Installed about 3 days later. (Do not even know who installed just 2 juys in a box truck First Warning Sign). WITHIN 8 WEEKS of getting the unit, it started having problems.  We called the number as on the "service warrenty" and requested service, customer rep told us to make a payment and they would schedule it.

We made a SECOND payment, they sent a tech out. He himed and hawed over it, then advised it was our thermostate inside that was causing the issue. ( They installed it with the unit). Charged us $150 service call and another 100 for the thermostate. They refused to fix unless we pre-paid them, then we could turn the receipt over and that enerbank would reimburse off our next bill. We did as directed, called enerbank bank and the rep laughed at us, i got a "manager" who advised we didnt use who they approved- THEY SENT THIS PERSON TO US.

Calls, letters, all to no avail. Within 2 years we had paid almost as much in repairs as we did purchse. I stopped paying them. They installer WIRED IT COMPLETEY WRONG. We havnt had ac since 2022 when it Blew breakers.  We cant afford a suit, we are just trying to live. This is a horrible company - DO NOT USE THEM. Not to mention you can never see anything on an account nd the "statements" sent were very vauge.