E*Trade Illegal application process Jersey City, NJ

My wife and I each tried to open an e*trade account.  They instantly verified my and opened my account without me providing any information beyond their application. My wife, however, has been asked to do multiple steps of additional verification.  The latest step that they asked for was for her to write a handwritten letter and mail it in.  This is ridiculous considering she is better qualified than I am.  This process that they are putting through clearly intends to make it difficult for her and suspiciously seems like they are trying to turn her away.  The company has also refused to tell her why her account has been "flagged."  Given she has already turned all her personal information over to this company it she has a right to know what's going on.  They asked her for a copy of her license, which she provided only to get instantly asked for more things.  Her appearance should have no effect on her ability to open a trading account.  I didn't have to do this.