Freedom Life Insurance PK Mislead the Insurance Plan- Agent didn't explained properly fort worth TX

Dear,

I bought medical coverage from them for the year 2019 and it changed my family's financial life. I paid $400+/month for me-wife-son, in April 2019 my wife had emergency ectopic pregnancy surgery and that's where Freedom life insurance got exposed. They covered nothing and I got bill of $11000 just for 1 night at hospital. Mr Hunt (Agent) said don't pay anything till EOB comes from insurance company, waited waited and got call form hospital that insurance denied the coverage and we have to pay of of pocket. In meanwhile, we been to my son's pediatric for regular visit and vaccinations(Jan-Aug) of course that was not covered either. Mr Hunt said he will try what he can do... he got back in month saying that you guys cancelled (In october) the plan so you are not covered anymore(In October) so he cannot help and I should try calling clinic.

Lost so much hard money + $11000 hospital bill is still pending...I am crying while writing this review.

I asked Freedom Life Insurance to provide a call recording when Mr Hunt singed me up. They don't records of phone calls but they have a document saying I said yes for everything (how?), this sound very fishy and I urge them to refund my premimum or pay $11000 hospital bills. 

Complaint on BBB is closed without  - Justice is not served.