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Report: #1496268

Complaint Review: FRONTIER AIRLINES - Nationwide

  • Submitted:
  • Updated:
  • Reported By: ANTWAUN — CHARLOTTE North Carolina United States
  • FRONTIER AIRLINES Nationwide United States

FRONTIER AIRLINES FLYFRONTIER.COM Not given credit for cancelled flight due to Covid-19 Nationwide

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I have been trying to use my flight credits from a previous flight cancellation due to covid-19 and the website continues to say there's an error. One of the flight credits is under 1 confirmation # and the other is under another 1. The total cost of the ticket was $512. Their website is not allowing me to book online. When I call to check on this I stayed on hold for an hour on June 10 and when a rep was coming on the phone finally it gave me a fast busy.  I was on hold for well over an hour 8 hours total as I've tried to handle this matter.  Looks like for the other confirmation I'm owed $148. I called back today and the rep said she was working on my issue and that she needed a manager to help with it and while on hold she hung up on me.  She did not call back.  Now I am on the phone again and it's 30 minutes in on a call that has been averaging well over an hour.  The worst part about it is I can't use the website because it's crashed and will not allow me to try and book a flight with my other confirmation # that does work.  It expires tomorrow, June 12th and I can't even do anything and they don't answer. I have a confirmation that showed the full amount is supposed to be $512 but the representative said they put my credit into miles instead of cash.  When I try to book with miles there are so many flight restrictions that don't work for my departure and return.  WEll that's prior to the system crashing. Now I can't see anything.  It's just freezing up, a spinning wheel when I try to select a departure date.

This report was posted on Ripoff Report on 06/11/2020 03:57 PM and is a permanent record located here: https://www.ripoffreport.com/report/frontier-airlines/flydotcom-given-credit-flight-1496268. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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