Complaint Review: Hair Plus - HIALEAH GARDENS FL
Hair Plus HairPlusRD, HairPlusUSA, HairPlusEuropa, HairPlus, hairplususa.com, hairpluseuropa.com Took my money, waited a month never received a thing, insulted me horribly via message afterwards HIALEAH GARDENS FL
I ordered a product from their European website www.hairpluseuropa.com on March 23rd and on the 25th they had already debited my account. 3 weeks after, I remembered about my order, and went to check if I had received any information via e-mail, which I hadn't. When I contacted them to hear a status they were very difficult to get in contact with, and only periodically responsive. I told them to please send my order now or give me back my money, and they never replied again.
I took to contact them via the original company's Instagram, and the person/owner was extremely rude and hostile towards me, she was simply just horrible with me. I never received words of apologetic character nor any intention to try and assure me that I would be receiving my order, nor when. They seemed to completely not care about me being a customer with them, and basically told me I was being demanding for even asking or making the claim that it's not right to withdraw the money from a customer and then just never send them the product (I mean come on: a month had passed - and they never so much as tried to send me an email saying "we're sorry we're taking so long, we're doing our best").
I believe they do not do their best - and if those horrible messages they wrote me were in fact their best then I am just mortified for them. After discussing with them for hours via Instagram Direct Messaging, they finally said they would refund my purchase, and I have received an email notification about the refund, but still cannot see the refund in my bank account.
This report was posted on Ripoff Report on 04/22/2020 11:39 AM and is a permanent record located here: https://www.ripoffreport.com/report/hair-plus/hialeah-gardens-fl-rd-usa-1494309. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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