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Report: #1495316

Complaint Review: Hewlett Packard - Palo Alto California

  • Submitted:
  • Updated:
  • Reported By: nora — saint clair shores Michigan United States
  • Hewlett Packard 3000 Hanover Palo Alto , California United States

Hewlett Packard HP INSTANT INK fraudulent ink program Palo Alto California

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I purchased a printer based on an ink program.  I was to be given free ink for six months and that after six months Hewlett Packard would start charging me for my ink usage.  The company charged me for using 700 pages of ink this February, 2020.  When I called to complain, Hewlett Packartd said I only used 50 pages if ink and that my bill should be $2.99.  But,  Hewlett Packard kept dipping into my checking account and charging me for 700 pages.  After it happened a second time, I called my bank and changed debit card numbers and I called Hewlett Packard.  After spending hours on the phone with representatives from India and Boston and around the world, I was told that I would have to pay the $21.19 because my account was in terrible arrears.

I told each rep to tell me what I truly owed, but I was told their supervisors would not talk to me unless I continued to pay the $21.19.  Their records show I only used a small amount of ink.  They refused to tell me what I owed and wanted payment.   They said if the company owed me money they would make a refund aftr several months.  They refused to let me talk to an executive because I would not pay what they tried to strong arm me into paying.   They cut me off so as to ender my printer useless.  The printer is substandard because the paper drawer is made from thin plastic and is volnerable to damage by just trying to open the paper dispenser.  I want my money back for the printer and I want a record showing that I tried to settle with them.

This has been a terrible wasted of my time and my effort. 

I can see why there are so many reports of bad experiences with customers.  This company was once thought of as reputable.  Instead, through its representatives and standards of policy, this company is fraudulent.  

 

This report was posted on Ripoff Report on 05/16/2020 11:34 AM and is a permanent record located here: https://www.ripoffreport.com/report/hewlett-packard/palo-alto-california-hp-ink-1495316. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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