hotelplanner.com Red Roof Inn Sold me a room that did not exist and won't refund! Ocala FL

RE: Itinerary number H521210 on 6-24-22

Late at night after a LONG day on the road I looked up Red Roof Inn in Ocala to book a room. Thought I was calling them directly but it was actually hotelplanner.com.  They assured me the hotel did indeed have a ground floor room available (I walk with a cane and had a puppy w/me that would need to go out a lot) so I booked and paid for the room.

When I got to the hotel they had booked me into their only empty room which was on the 2nd floor.  Said if we wanted to wait they could tidy a room that had been vacated early.  It was LATE and I didn't want to wait so I asked for a refund so I could go elsewhere but the manager, Sammy, said I'd have to get the refund from hotelplanner.com because I booked through them, so I called them. 

They put me on hold while they spoke to the hotel manager and said she told them their cancellation policy is no refunds.  I did NOT cancel my reservation, they sold me a room that did not exist!  I still don't know which one was telling the truth about who was refusing to refund my money.  But we sat there for an hour fighting for a refund that we never got and the room they were going to tidy up was still not ready.

It was midnight by then and I didn't want to stay in a room the cleaning crew had not been through anyway!  We went to a different hotel and I'm still fighting to get my $145 back. I will NEVER stay at or recommend Red Roof Inn OR recommend hotelplanner.com to anyone!!