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Report: #1485846

Complaint Review: LA Fitness - WA

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  • Reported By: anderson — bellevue United States
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  • LA Fitness WA United States

LA Fitness Bad contract, cancelling is very difficult, had to pay extra. WA

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I'm not a fan of how LA Fitness writes their contracts for cancellation. According to them you have to cancel your contract 5 days BEFORE the next billing cycle or you have to pay for the next month. Keep in mind you already had to pay the first and last month so they already got the last month out of you.

To make it worse, you have to show up in person between 9am-5pm Mon-Fri (not the weekend) to cancel, or write a letter to the corporate office and mail it to them. Like, an actual letter, not an email. Who writes letters these days?

So you essentially have to take off work, drive there and cancel and time it perfectly so that you won't be billed for the next cycle and have two months of worthless membership instead of one. I tried calling their corporate office to see if they would give me a break and remove the last bill they charged because I missed the cancellation period by a week (hard to get off work). The guy was super awkward and just said "it's part of the contract" and just repeated that mantra. Zero customer service or satisfaction.

My other complaint is that there is only one machine (I forgot the name) that is available and was constantly in use.

Lastly, this place seemed dangerous. I'd see a police officer routinely come in for what seems like no reason. I also saw a sign at the front saying "If you see these people (picture of people), inform management immediately!". Seems like they've had violent members in the past.

Overall, I wouldn't come here mainly because the annoyance with how they write their contracts. It is essentially a scam in a way. I can cancel my cell phone service (over the phone too), my cable, internet and most other services instantly without a first month, last month, come into our physical location or write an actual letter must be done 5 days before the next billing cycle nonsense.

LA fitness sucks, don't come here.

This report was posted on Ripoff Report on 10/02/2019 01:53 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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