Leslie's Pool Supplies Hot tub cover: not ANYTHING like requested, completed unusable with no refund whatsoever Alpharetta Georgia

I requested a custom hot tub cover and supplied them with a design and measurements. They did no in person inspection OR consultative sale, just sent information to their manufacturing firm in Chicago. The manufacturing firm shipped a massive 4 piece system - both too heavy and too large for the hot tub. I had requested a light foam and vinyl top, but they sent a heavy foam and hard plastic cover that was not portable! When the manufacturer shipped to Leslie's, they called and said I needed a large truck and A CREW to move this cover.

I then contacted Leslie's and their manufacturing firm about all these errors and issues. All they offered was a new cover at full price with a 15% discount!!!! I WILL NEVER USE THIS COMPANY AGAIN! Dishonest business, no concern for the needs of the customer, and no offered solution but $1500 for an unusable unit.