Report: #1487151

Complaint Review: Leslie's Pool Supplies - Alpharetta Georgia

  • Submitted:
  • Updated:
  • Reported By: TRT — Alpharetta Georgia United States
  • Leslie's Pool Supplies 12850 Hwy 9 N Ste 1900 Alpharetta, Georgia United States

Leslie's Pool Supplies Hot tub cover: not ANYTHING like requested, completed unusable with no refund whatsoever Alpharetta Georgia

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I requested a custom hot tub cover and supplied them with a design and measurements. They did no in person inspection OR consultative sale, just sent information to their manufacturing firm in Chicago. The manufacturing firm shipped a massive 4 piece system - both too heavy and too large for the hot tub. I had requested a light foam and vinyl top, but they sent a heavy foam and hard plastic cover that was not portable! When the manufacturer shipped to Leslie's, they called and said I needed a large truck and A CREW to move this cover.

I then contacted Leslie's and their manufacturing firm about all these errors and issues. All they offered was a new cover at full price with a 15% discount!!!! I WILL NEVER USE THIS COMPANY AGAIN! Dishonest business, no concern for the needs of the customer, and no offered solution but $1500 for an unusable unit.

This report was posted on Ripoff Report on 11/01/2019 09:38 AM and is a permanent record located here: https://www.ripoffreport.com/report/leslies-pool-supplies/alpharetta-georgia-hot-tub-1487151. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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