Complaint Review: LG - Englewood Cliffs NJ
LG LG 5K Display Image Retention, Defective, Image Ghosting Englewood Cliffs NJ
*Author of original report: LG 5K Display Contacted LG Support, Offer No Help, No Solution
I purchased the new LG 5K display in 2017 with my new Macbook Pro 15". I remember Apple had removed them for sale for a short period with the whole shielding issue. I waited to make sure I was getting one of the brand new models with new model number that had no issues. Before I ordered it I called the Apple store online to double check and verify that they had resolved all the issues.
I then paid to have the display shipped to me in Ecuador, and paid crazy shipping costs plus our ridiculous importation taxes due to the price of the display. So I have about $2,000 invested in my display and after about a month or so I noticed the image retention problem. It is more noticeable when switching between browser windows with a white background but you can clearly read text from the other workspace when you switch from one to the other.
I called Apple and the first thing they said is that they don't warranty it. Then LG basically told me I was out of luck in another country, unless you purchase it in that country. Since it is not sold and there are no Apple stores official in Ecuador, I guess that means I get screwed with this purchase.
My Macbook Pro was nearly $3,800 with the upgrades and it too had issues running the display. When I would render video in Final Cut Pro X the computer would heat up and the screen would start going crazy and flickering and I would have to unplug it and wait about 10 minutes for it to get back to normal. This would also happen if I did anything on the computer that would strain the CPU/GPU.
I loaded a game just to test and it had the same problems. Basically, I could not use the display without unplugging for rendering. The update 10.14.4 was released not too long ago and it actually did fix my problem. The display and computer are working correctly now. This purchase with accessories was nearly $6,000 after import charges and I have to say this has left me with a very negative opinion of Apple.
I use to want the latest and the greatest but from now on I will keep my hardware until I am forced to replace it. The value drops so much every few months and then now Apple is discontinuing the sales of the 5K display to replace it with an Apple branded one. It really makes me feel they only care about profits and not customer service or experience.
How crazy is it to charge someone for premium equipment like this and leave them with broken, flickering, ghosting, overheating computers and monitors. What a shame that a trillion dollar company cannot do any better than this.
This report was posted on Ripoff Report on 05/23/2019 02:25 PM and is a permanent record located here: https://www.ripoffreport.com/report/lg/englewood-cliffs-nj-k-display-1479278. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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