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Report: #1479278

Complaint Review: LG - Englewood Cliffs NJ

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  • Reported By: JD — Bahi Ecuador
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  • LG 1000 Sylvan Avenue Englewood Cliffs, NJ United States

LG LG 5K Display Image Retention, Defective, Image Ghosting Englewood Cliffs NJ

*Author of original report: LG 5K Display Contacted LG Support, Offer No Help, No Solution

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I purchased the new LG 5K display in 2017 with my new Macbook Pro 15". I remember Apple had removed them for sale for a short period with the whole shielding issue. I waited to make sure I was getting one of the brand new models with new model number that had no issues. Before I ordered it I called the Apple store online to double check and verify that they had resolved all the issues.

I then paid to have the display shipped to me in Ecuador, and paid crazy shipping costs plus our ridiculous importation taxes due to the price of the display. So I have about $2,000 invested in my display and after about a month or so I noticed the image retention problem. It is more noticeable when switching between browser windows with a white background but you can clearly read text from the other workspace when you switch from one to the other.

I called Apple and the first thing they said is that they don't warranty it. Then LG basically told me I was out of luck in another country, unless you purchase it in that country. Since it is not sold and there are no Apple stores official in Ecuador, I guess that means I get screwed with this purchase.

My Macbook Pro was nearly $3,800 with the upgrades and it too had issues running the display. When I would render video in Final Cut Pro X the computer would heat up and the screen would start going crazy and flickering and I would have to unplug it and wait about 10 minutes for it to get back to normal. This would also happen if I did anything on the computer that would strain the CPU/GPU.

I loaded a game just to test and it had the same problems. Basically, I could not use the display without unplugging for rendering. The update 10.14.4 was released not too long ago and it actually did fix my problem. The display and computer are working correctly now. This purchase with accessories was nearly $6,000 after import charges and I have to say this has left me with a very negative opinion of Apple.

I use to want the latest and the greatest but from now on I will keep my hardware until I am forced to replace it. The value drops so much every few months and then now Apple is discontinuing the sales of the 5K display to replace it with an Apple branded one. It really makes me feel they only care about profits and not customer service or experience.

How crazy is it to charge someone for premium equipment like this and leave them with broken, flickering, ghosting, overheating computers and monitors. What a shame that a trillion dollar company cannot do any better than this.

This report was posted on Ripoff Report on 05/23/2019 02:25 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

LG 5K Display Contacted LG Support, Offer No Help, No Solution

AUTHOR: JD - (Ecuador)

POSTED: Thursday, May 23, 2019

I contacted LG again, this time offering to buy a new panel and pay for the shipping... They just ignore my request and leave me with no option to even fix my defective display, even if I offer to pay for it.

I'm sorry, but in my opinion this is just pathetic. Just a shame these companies treat people like this, yet are the richest publicly traded companies in America. What a statement. Just take a look at the picture I posted after 20 seconds on a white background. I don't understand how anyone anywhere can justify that kind of quality and functionality.

I certainly will never purchase another LG/Apple display and I will keep my equipment until it is completely broken and I am forced to replace it. I use to feel good about Apple purchases because I was left 100% satisfied. Next time I will get a Samsung 4K monitor like my wife, that was 1/4 the price and has no issues at all. The quality isn't as great, and it isn't 5K... but it doesn't make me angry every time I look at it.

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