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Report: #1487488

Complaint Review: Liberty Bell Moving - South Portland Maine

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  • Reported By: wolf — Hermon United States
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  • Liberty Bell Moving 155 Rumery st. South Portland, Maine United States

Liberty Bell Moving unkown Worst Movers EVER South Portland Maine

*Consumer Comment: ALWAYS Buy Insurance

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Posted by

Dr. Wolf Rankis

210 Billings Rd

Hermon ME 04401

 

Dear Bureau,

I would like to file a “complaint with explanation” against Liberty Bell Moving. I would like to state in advance that I was misled by (probably cherry picked) positive internet reviews into thinking this company would do a good job at a much lower cost than the typical “national moving companies.”

 I was such a believer that I didn’t believe I needed insurance, so I didn’t get any. I’m not one of those people that want to sue over a scratch or a true accident.  I felt that Liberty Bell was a Maine Company and would therefore take great care to do a good job. I couldn’t have been more wrong, as it was a nightmare.

First, they loaded their 26’ Van, allegedly 1 of the 17 vans in their fleet.  On my moving day they told me that they had only the one van available and that I would have to rent a U-Haul truck. I asked how large and they told me a medium size would do. Once I rented the truck , they said “since it wasn’t their equipment” they now demanded two-hundred fifty dollars per hour to load it. 

Having just purchased a new house 80 miles away, I was already running low of available funds and elected to hire three men from a reputable local auctioneer who we gave some of our furniture and other belongings  to sell.  We had a large 4 bedroom house and were moving to a smaller three bedroom house.These men loaded not one, but TWO medium U-haul trucks even after the auctioneer collected items to be sold. So much for their professional estimate. I supervised the loading of these trucks and locked with high security locks them as soon as each was full. I was the only one with the keys.

On my day of moving, I watched the Liberty Bell movers literally throwing some of my items on to the grass below. They saw me watching and then bent down to let my belongings fall to the ground.

All the cartons were heavy duty cartons and clearly marked with wide yellow tape and black marker as to what room it belonged in.  At least 75% were randomly put in the house and garage.  OK, but, I’m 72 and had to move everything to its true place.  The only good from that was the two pants size I lost moving my items to where they should have been. I am being treated for COPD.

How did my non-insured items fare? One printed paint had the glass shattered. Two large and old oil paintings had slashes in the canvases.  A hand painted dressing scree had a hole kicked into one side, a Marine radio antenna was broken in two places (1.5” fiber glass—How do you do that?) 

One strange observation I made was that anything I had that used a key to open would no longer work with the key for it.  I had to drill my 5 drawer file case lock to get into it. I had that cabinet for more than thirty years with NEVER a problem.

I had to break open my strong box (fire safe box) by throwing it off the porch to the cement since my key no longer worked. The last insult was that the box of our entire collection of kitchen knives, (many of which were quite expensive) never made the trip.  It has taken me months to write this as we had a lot of boxes and I wanted to be sure I knew what I was talking about.

I called the CEO of Liberty Bell to let him know about his service, also informing him that I did not take the insurance and was NOT looking for money.  He did not even closely resemble a person interested in my call.  I told him his  “Company didn’t know what the hell they were doing” and I wanted him to know that first hand and not to be surprised when he see’s my negative review .

All he could say is “that if I continued to use such language the call would be terminated.  Given his laissez-faire attitude, I told him there was no point to discussing this matter  further.

 

 

 

 

 

 

 

 

 

This report was posted on Ripoff Report on 11/09/2019 10:16 AM and is a permanent record located here: https://www.ripoffreport.com/report/liberty-bell-moving/south-portland-maine-unkown-1487488. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

ALWAYS Buy Insurance

AUTHOR: Jim - (United States)

POSTED: Monday, November 11, 2019

ALWAYS ALWAYS ALWAYS buy insurance, especially FRV.  If they don't have FRV, then find another mover, no matter how good they sound as a mover.  Get as much as you can regardless of who performs the move.  As a doctor, would you ever work without malpractice insurance?  I mean if you're a good doctor, then you don't need malpractice insurance, right?  Yet you get it because stuff happens with people.  Same with moving.

First, they loaded their 26’ Van, allegedly 1 of the 17 vans in their fleet.  On my moving day they told me that they had only the one van available and that I would have to rent a U-Haul truck.  I suspect they told you they had 17 vans in their fleet, right?  Well, I did a check on their DOT number and they only have 8 power units (meaning trucks) TOTAL, and some of those could be small shuttles or vans. 

So clearly they don't have 17 vans in their fleet, but you could have checked this out well beforehand as a part of your due diligence to know they were lying and eliminate them from consideration.  I mean it took me almost 30 seconds to find out they lied...  However, you also wrote this:  We had a large 4 bedroom house and were moving to a smaller three bedroom house. 

You really needed one of the large major moving companies to come out and move you, not a small company located in Maine.  A major moving company does not need to rent a U-Haul.

Since you opted not to buy insurance or decide to file a claim, yeah I can see why he thought there was no point in speaking to you either.  A mover's obligation to you ends when the move is completed and contractually speaking, there is nothing he was obligated to do.  You gave him a negative review and it ends there.  I should point out the reviews weren't cherry picked.  The reviews weren't real.  It's what moving companies do.

Moving is not an inexpensive venture.  Choosing a mover based on reviews is the worst thing you can do as a consumer.  Invite 3 movers to your house to see everything needing to be moved.  Choose the one you trust the most, not someone who is the cheapest. 

Before you select a mover, research each one on the Federal DOT website and other areas of the internet to see whether information they tell you is true.  Anyone who lies to you should not be considered.  Anyone who won't come to your house should not be considered.

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