mazda Poor service from Technical department on new vehicle Johannesburg gauteng

It's more than 2 years now that I've been bringing in my car to Mazda to sort out the knocking sound on full right turn. I have dealt with various staff at CMH Randburg and am currently being assisted by Haarno from CMH randburg. Haarno has helped me over the last year by sending videos to the Mazda Technical department as well as having the Technical Expert out from Mazda. The service from Mazda's Technical department has been pathetic to say the least.

Mazda's Technical department has no concept of customer service. Firstly they kept asking for videos and wasting my time before they eventually sent out a technician. The technician advised CMH Mazda to change the shock struts and left. He did not test the vehicle properly and the problem persists. After complaining to CMH Mazda again Mazda's Technical Department asked for more videos. Really?! If they couldn't figure out the issue from the first lot of videos why ask again?. Numerous videos were sent to them and still there was no resolution. The matter was escalated to the head of the Technical department. They eventually (after almost a year) sent the technician back.

This time I had the displeasure of meeting the technician: Chris (who was the same person previously sent out). I took Chris for a drive to demonstrate the sound. He initially tried to excuse the sound as 'normal steering' sound but I insisted he listen properly. After several demonstrations he was finally convinced that there was an abnormal sound. He then argued that it was there was nothing mechanically wrong with the vehicle as they had checked it before. I asked him to then explain where the sound was coming from. He continued to argue that there was nothing mechanically wrong with the vehicle but couldn't explain the sound.

I was suitably frustrated at this incompetent, rude technician who wasnt prepared to help. I told him to fix the issue. He then accused me of raising my voice and stormed off saying he wouldn't be spoken to that way. Have you sent him on a customer service course? I am livid with the service received from Mazda's technical department and expect to receive a full explanation for your technician's behaviour and how you are going to resolve my issue. I expect a senior technician to review my problem and not an incompetent, rude, junior technician after I have been waiting a year.