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Report: #1480747

Complaint Review: Monro Muffler - North Olmsted Ohio

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  • Reported By: Andrew — North Olmsted Ohio United States
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  • Monro Muffler 4565 Great Northern Blvd North Olmsted, Ohio United States

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BEWARE – Fraud, Deception and Careless Business Practices.

I made the horrible mistake of taking my vehicle to Monro Store # 462 in North Olmsted, Ohio for suspension repair and an oil change. I asked the store manager for good quality shocks to be installed. Instead, Monro installed the cheapest shocks they could find. - Shock Part # 5672. I complained about ride comfort. The store manager promised to replace the shocks with “better ones” after I had the vehicle inspected by another reputable mechanic to check and verify Monro’s work.

After a couple more days, the ride was still terrible and getting worse. I went back to the same mechanic for another opinion. The mechanic pointed out that instead of replacing the shocks, Monro decided to spray paint the same existing cheap shocks a different color and covering up the manufacturers label hoping that a mechanic or I would not notice and make the mechanic and I believe that the shocks were replaced.





Monro pried the rear bushings apart on my torsion beam with 2 pry bars and installed 2 pieces of thin plastic to help quiet the vehicle down causing over $1,900 in additional damages.

Lastly, other drivers on the road kept pointing at my rear tire. Monro over torqued the lug nuts on my rear tire causing 2 of them to break off along with the studs. Monro sent me home with a wobbly tire.

Monro Store # 462 had my vehicle for 4 days to replace 2 rear shocks and perform an oil change. The store manager thought that applying a coat of spray paint to the shocks and installing plastic would provide much better ride comfort.

I paid $783.49. In return, I got spray paint, 2 pieces of plastic, a wobbly tire and vehicle damages totaling $1,979.22. Monro Corporate does not care what their employees do. They could not even apologize for this mess.





If you care about your car, I would definitely recommend going to another repair facility and not going to Monro store # 462 or any Monro store. Otherwise, get your flash light and a microscope ready and have another mechanic check and verify Monro’s work like I did. The best $10.78 I ever spent. Photos, videos, mechanic comments and repair estimates are available upon request.

This report was posted on Ripoff Report on 06/20/2019 12:05 PM and is a permanent record located here: https://www.ripoffreport.com/report/monro-muffler/north-olmsted-ohio-fraud-scam-1480747. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Mechanic inspections of Monro Mufflers shoddy, pathetic, lame work. Spray painted shocks and plastic installed on torsion beam.

AUTHOR: Andrew - (United States)

POSTED: Thursday, June 20, 2019

Firestone Video #1 - https://youtu.be/69hpttJOtag

Firestone Video #2 - https://youtu.be/jbOsGye1SM8

Firestone Video #3 - https://youtu.be/Vf4DbNhIfFU

 

 

 

 

 

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