Printerpix Wouldn't refund my shipping costs after missing shipping date!

I ordered a blanket from Printerpix for my friend's bday, paid 42 dollars for 2 day shipping and received the order 21 days later. The customer service representative whose name was Saroj (From India) was short and rude when I asked for a full refund on shipping saying there was NOTHING he could do not even a certificate for free shipping next order.

The thing is, I had spoken to someone at the call center who previously who said I'll I needed to do was call after I received the late order and the entire shipping would be taken care of since the bday occasion was disrupted because my "BIG" present didn't arrive. I had previously ordered 6 other blankets and you'd think I would learn because they ALL were late.

The difference is, I didn't pay extra shipping. Printerpix is located in Lake Mary, Florida and there's NO reason for them to have such terrible ship times and awful customer service. They have lost a customer and I hope people heed this warning. If you order something from printerpix expect a LONG wait and rude out of country customer service no matter if you pay extra. UGH!