Report: #1493504

Complaint Review: progressive auto insurance - mayfield village Ohio

  • Submitted:
  • Updated:
  • Reported By: mike — surprise arizona United States
  • progressive auto insurance 6300 wilson mills road mayfield village, Ohio United States

progressive auto insurance save money with progressive? didn't go that way for me... mayfield village Ohio

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About 2 years ago I switched from geico to progressive because it would save me a few dollars a month and I like to spend my money wisely (or I'm cheap... you decide). fast fwd 2 years... while driving home from work one night, had a gentleman hit the right rear of my vehicle. I was in moving traffic and he was exiting a parking lot... so long story short 100% his fault. before this my truck did not have a scratch.

50k miles 2016 nissan frontier pro4x. i was pretty upset, but gritted my teeth, and started making calls and taking pictures. gentleman who hit me was in a work truck, and I recall being thankful he pulled over. I called police, they came and gave me an incident report with this gentlemans' drivers license, address, phone. I also got his insurance info - turns out we are both insured by progressive.  

a week later called to get info about renting a vehicle while mine was being repaired and progressive says "well sir, at this time we can't move forward on your claim because we haven't gotten a callback from the liable party". I say... "but there's a police report?" they say "sorry sir". I say... "so if he just doesn't return your call EVER, then what?"

they say " then we deny the claim. At that point you can put it through your insurance". Forgot to mention a relative detail... in speaking with the gentleman who hit me, I can see he speaks very little English. I recognize the accent - can tell he's latino. my wife, is a native spanish speaker. She offers to call the guy. She gets a hold of him. He says he spoke to them, but is sorry and will speak to them asap. She asks and he tells her he only speaks Spanish.

I call progressive immediately to try to get them to call him within 10 mins -while it's fresh on his mind. they say "sorry, the claims adjuster is in a meeting right now". I say, "I don't believe the adjuster speaks spanish anyway, and the person who calls needs to speak spanish - can you please help me out here. I'm ALSO your customer". They say they'll call but I can tell it's just to get me off the phone.   Next day I ask "did you call". They say "well I just tried him a few minutes ago, and no answer". I say "did you call in spanish". no response.

Then he sends me a message saying 'send me pics of your vehicle on all four sides'. I msg him asking: "did the guy contact you?" they reply "oh, sorry, meant to send that text to someone else". then he does answer that he did not call in spanish like I had begged, but that he had an interpreter standing by for once he got him on the phone.   Couldn't come at a worse time... right now with all the covid19 panic. Really wrestling with spending $500 to fix damage that was completely the other guys fault, and possibly could have been avoided/covered if progressive had really tried.  

So then, a few days ago, I noticed a windshield crack (it's az) and figured - no big woop. has happened before and geico just took care of it - should be the same with progressive. Called them - my policy does cover it, but they say I have to meet my deductible first. job costs $450. Deductible is $500.   I post this here being fully embarrassed at telling my own dirty laundry online. Long story short - really was not worth it to save $15 a month.

This report was posted on Ripoff Report on 03/31/2020 03:26 PM and is a permanent record located here: https://www.ripoffreport.com/report/progressive-auto-insurance/mayfield-village-ohio-save-1493504. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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