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Report: #1497145

Complaint Review: Quicken Loans - Naples Florida

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  • Reported By: Bill — Collier Fl United States
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  • Quicken Loans 16365 Aberdeen Way Naples, Florida United States

Quicken Loans Told several times i was approved and then turned me down. Naples Florida

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My customer began working with Quicken Loans in late February.  She was looking for an inexpensive condo in Naples Florida.  She has some unusual health problems so finding the right condo was difficult.  She began with Sonia Oprea who told her she would qualify for an fha loan if the property she was buying was a townhome, which it definitely was.  So the process started.  On march 18 I was told by Sonia "quick question, market keeps moving up and I want to lock Marie's rate in to prevent it from going up, we do a free 45 day rate lock, before we lock I want to check with you and see what the expected timeframe is for the sellers to complete the repairs and if 45 days is realistic?"  

So she locked the rate.  Quicken then set her up with an appraiser which cost her $500. (she never got that back).  Some challenges were faced and overcome due to Coronavirus, so on May 4 my customer gets this;  --------- Forwarded message ---------

From: Sokoll, Brenda>
Date: Mon, May 4, 2020 at 5:18 PM
Subject: 3449854990 
CC: Wilson, January <> Hello Marie,


 Please sign and date all pages of the attached Loan Estimate.

 Thank you.

So everything seems to be headed in the right direction.  She was given verbal assurances all along the way that the loan would close.  She had to move out of her apartment by mid June.  On May 6th in response to her attorney's inquiry she received this response;  Hi Amber, I’m covering for Stephen today and I took a look at this loan. Currently we are shooting for a 5/11 closing date.  We do not disclose the client nor vendor conditions. I can tell you that things are taking longer than normal due to COVID and guidelines changes happening daily. No one like seeing delays anymore than we do, however our goal is to close the loan ASAP.



On May 8th her attorney wrote Quicken;  Hello Len,

My Client has confirmed she submitted all necessary documentation to your team.  She is looking at me for an update, and I have nothing to tell her.  Please advise regarding the status of the loan and if we are in position to close on Monday.


On the same date she received this response from Stephen Eichenhorn;  

Hello and good afternoon. I have submitted your file back to our underwriters for review on 5/4.   Due to the increase in volume and the Covid-19 issue, currently it is taking 3-8 days for that review to be completed.  As long as everything goes well with the review (and I am anticipating it will 

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