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Report: #1492414

Complaint Review: Simple Mobile -

  • Submitted:
  • Updated:
  • Reported By: Peter P. — United States
  • Author Not Confirmed What's this?
  • Why?
  • Simple Mobile United States

Simple Mobile Wireless

*UPDATE Employee: Simple Mobile

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Don't walk, RUN far, FAR away from this garbage service. Constant dropped calls, poor voice quality... LTE? Yes, if speeds no faster than 3 Mbps is considered LTE (and it's NOT!). I don't lay all of the blame on Simple Mobile. Most of the reps that I dealt with seemed sincere in trying to get this junky service working. T-Mobile is the real villain since it's their network.

They obviously put these MVNOs on the worst towers. You can see it in real time with any cell network app. The signal strength needle constantly fluctuates in the yellow to red zones rarely hitting a strong green signal if at all. You're also able to see the network connection bounce from a good tower to the weakest and most congested tower.

Maybe T-Mobile is throttling the data speed, too. When you do a speed test, often you'll see the needle initially jump to the expected speed level then quickly dials back to almost nothing. Skip Simple Mobile or, for that matter, T-Mobile if possible. Even at this cheap price, it's definitely not worth the aggravation.

This report was posted on Ripoff Report on 03/01/2020 09:26 PM and is a permanent record located here: https://www.ripoffreport.com/report/simple-mobile/wireless-1492414. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Simple Mobile

AUTHOR: SIMPLE Mobile - (United States)

POSTED: Friday, March 06, 2020

Hi Peter P.,

This is Wendy from SIMPLE Mobile. I read your post in this blog. Please accept my sincere apology on behalf of our company. We regret that we've provided you with bad service and a poor customer experience. We know it's vital to have a consistent and reliable service, and we completely understand the frustration this can bring.

As the heart of our SIMPLE Mobile family, it's our focus to review the options we have to get this fixed. Please chat with us at http://bit.ly/2EETNDo, so we could gather more information. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Wendy

SIMPLE Mobile

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