Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1492414

Complaint Review: Simple Mobile -

  • Submitted:
  • Updated:
  • Reported By: Peter P. — United States
  • Author Not Confirmed What's this?
  • Why?
  • Simple Mobile United States

Simple Mobile Wireless

*UPDATE Employee: Simple Mobile

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Don't walk, RUN far, FAR away from this garbage service. Constant dropped calls, poor voice quality... LTE? Yes, if speeds no faster than 3 Mbps is considered LTE (and it's NOT!). I don't lay all of the blame on Simple Mobile. Most of the reps that I dealt with seemed sincere in trying to get this junky service working. T-Mobile is the real villain since it's their network.

They obviously put these MVNOs on the worst towers. You can see it in real time with any cell network app. The signal strength needle constantly fluctuates in the yellow to red zones rarely hitting a strong green signal if at all. You're also able to see the network connection bounce from a good tower to the weakest and most congested tower.

Maybe T-Mobile is throttling the data speed, too. When you do a speed test, often you'll see the needle initially jump to the expected speed level then quickly dials back to almost nothing. Skip Simple Mobile or, for that matter, T-Mobile if possible. Even at this cheap price, it's definitely not worth the aggravation.

This report was posted on Ripoff Report on 03/01/2020 09:26 PM and is a permanent record located here: https://www.ripoffreport.com/report/simple-mobile/wireless-1492414. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

Simple Mobile

AUTHOR: SIMPLE Mobile - (United States)

POSTED: Friday, March 06, 2020

Hi Peter P.,

This is Wendy from SIMPLE Mobile. I read your post in this blog. Please accept my sincere apology on behalf of our company. We regret that we've provided you with bad service and a poor customer experience. We know it's vital to have a consistent and reliable service, and we completely understand the frustration this can bring.

As the heart of our SIMPLE Mobile family, it's our focus to review the options we have to get this fixed. Please chat with us at http://bit.ly/2EETNDo, so we could gather more information. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Wendy

SIMPLE Mobile

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now