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Report: #1512672

Complaint Review: SQUARE - SAN FRANCISCO CALIFORNIA

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  • Updated:
  • Reported By: BOB — PHOENIX ARIZONA United States
  • Author Confirmed What's this?
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  • SQUARE 1455 MARKET STREET SUITE 600 SAN FRANCISCO, CALIFORNIA United States

SQUARE INC. SQUAREUP.COM Opened a new account and I charged my fortune 500 buyers customer's credit card $ 4,500.00. The then deactivated my account and are holding my money for 90 days. SAN FRANCISCO CALIFORNIA

*Consumer Suggestion: Chargebacks

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I opened a new account with Square and I charged my customer (Tenneco, a fortume 500 customer) for $4,500.00 for equipment that I shipped to them. My company has been in business for over 30 years. Square sent me an email saying that before they could transfer the money to my bank account (that they had pre-qualified by taking 1 cent out and then returning it) I would have to fill out more information.

I filled out the additional information which had strange queations like "was my customer acting wierd" and other strange questions. They also asked for a cutomer PO and my invoice, which I provided. The next day I got an email that said my account was being de-activated and they were holding my money for 90 days and this desision was final.

I then tried to call square customer service to see why they would take money from my customer and hold it for 90 days. It is impossible to reach a human at square. I had to get a authorization number to call customer service and when I got that and called all I got was a recording saying my account was deactivated.

THEY ARE REAL CROOKS TO TAKE MY MONEY AND THEN ARBITRARILY HOLD IT FOR 9O DAYS WHICH WILL BE JANUARY NEXT YEAR.

This report was posted on Ripoff Report on 10/10/2021 09:51 PM and is a permanent record located here: https://www.ripoffreport.com/report/square/san-francisco-california-new-1512672. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Suggestion

Chargebacks

AUTHOR: Flint - (Afghanistan)

POSTED: Tuesday, October 12, 2021

The credit card holder is allowed to file disputes for 90 days after the transaction.  So it's reasonable that Square would hold the money for that long if they think a chargeback is likely to occur.  A brand-new account charging $4500 to a corporate credit card is very unusual, and you probably triggered their fraud warnings and they decided that your business is not worth the risk.  According to the agreement you signed, they have the right to close your account for any reason, and they can also hold on to your money as long as they think is necessary.

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