Report: #1494016

Complaint Review: Stubhub - San Francisco CA

  • Submitted:
  • Updated:
  • Reported By: James — Lake Worth FL United States
  • Stubhub 199 Fremont Street, Floor 4 San Francisco, CA United States

Stubhub Viagogo Policy changes after agreement was already in place. San Francisco CA

*Consumer Comment: Perhaps..But

*Author of original report: Wish Stacey was correct

*Consumer Comment: Wrong

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Tickets to event was purchased in Feb.  Policy agreement stated if event is canceled a full refund or credit will be provided.  After the event was postponed, Stubhub changed their refund policy to only offer a credit good up to 1 year.  It is fine to change the policy going forward, but Stubhub is applying the policy to previously completed agreements.  Just saw a class action lawsuit has been filed in WI.

While many companies are adjusting their refund policies to help customers, Stubhub is alienating it's customer base and will define its future on these decisions.

This report was posted on Ripoff Report on 04/14/2020 06:01 AM and is a permanent record located here: https://www.ripoffreport.com/report/stubhub/san-francisco-ca-viagogo-1494016. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#3 Consumer Comment


AUTHOR: Robert - (United States)

POSTED: Wednesday, April 15, 2020

You can file a suit for just about anything.  That is apparently what someone did.  They filed a lawsuit against them for their change in policy on "Cancelled" events. The issue seems to be a matter of definition as the event in question in the suit wasn't offically "cancelled", it currently is just postponed. Perhaps similar to your situation.

If the courts see cancelled the same as postponed then you likely would have a valid claim. If they see as each being unique then the suit will be tossed out.

However, while the person that filed the suit and the attornies will come out quite well. Any members of the class shouldn't expect a huge payday, in fact I wouldn't even expect a full refund. If it gets that far and there is a settlement 2-3 years down the road a member of the class may end up with a few dollars or perhaps a bigger credit that will be valid for a longer time.

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#2 Author of original report

Wish Stacey was correct

AUTHOR: James - (United States)

POSTED: Wednesday, April 15, 2020

Not sure how Stacey knows if event was cancelled or postponed. Below is a link of Stubhub's new policy with no option on a refund for a product they sold.


When an event is canceled:

  • You don't need to contact us; we'll email you to confirm
  • We'll add a coupon worth 120% of your original order to your Stubhub account. You can apply this coupon to one or multiple Stubhb orders in the same currency until Dec. 31, 2021. Just choose the coupon at checout when you order.
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#1 Consumer Comment


AUTHOR: Stacey - (United States)

POSTED: Tuesday, April 14, 2020

The event was postponed NOT cancelled therefore this company is adhering to their policy. 

Your words - Policy agreement stated if event is canceled a full refund or credit will be provided. Event was not cancelled so you are not entitled to a refund. 

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