Complaint Review: Stubhub - San Francisco CA
Stubhub Viagogo Policy changes after agreement was already in place. San Francisco CA
*Consumer Comment: Perhaps..But
*Author of original report: Wish Stacey was correct
*Consumer Comment: Wrong
Tickets to event was purchased in Feb. Policy agreement stated if event is canceled a full refund or credit will be provided. After the event was postponed, Stubhub changed their refund policy to only offer a credit good up to 1 year. It is fine to change the policy going forward, but Stubhub is applying the policy to previously completed agreements. Just saw a class action lawsuit has been filed in WI.
While many companies are adjusting their refund policies to help customers, Stubhub is alienating it's customer base and will define its future on these decisions.
This report was posted on Ripoff Report on 04/14/2020 06:01 AM and is a permanent record located here: https://www.ripoffreport.com/report/stubhub/san-francisco-ca-viagogo-1494016. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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