Complaint Review: Suddenlink Communications -
Suddenlink Communications Altice USA Suddenlink deceives, lies and hides information from consumers
Suddenlink advertises "No-Cancellation" fee and that's an outright lie. They call it an "Early-Termination" fee of $200.
"If you cancel, terminate or downgrade your service before the end of the agreed term, you'll be charged an early cancellation fee of up to $200, plus all outstanding charges for services or equipment."
Even when you cancel service, and bring back all of their equipment, as I did yesterday (April 10), they will bill you until your "agreed term" ends, in my case its until May 7. I never signed or agreed to any term limits with this company. Why would I, I took them for their word “No Early Termination Fees.” They spend millions of dollars on advertising stating this very thing.
So when I called customer service this morning to make sure they had canceled my service and noted that my equipment was returned, I was told that my service would continue until May 7 and I would be responsible for paying it.
WHAT THE HELL? How can they get away with this? I originally signed up for $54/mo internet. Four months later my bill had climbed to $188/mo, which is the magic number that everyone ends up paying!
Suddenlink should be shut down for false advertising! They are criminals that use deceitful lies to get you into their fold.
I will be contacting the Attorney General's office about this and I suggest you all do the same. Something has to change!
This report was posted on Ripoff Report on 04/11/2019 01:29 PM and is a permanent record located here: https://www.ripoffreport.com/report/suddenlink-communications/altice-usa-deceives-lies-1476924. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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