Report: #1508544

Complaint Review: AT & T Wireless - Helotes TX

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  • Reported By: Cory — Helotes TX United States
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  • AT & T Wireless Bandera Rd @ 1604 Helotes, TX United States

AT & T Wireless 5G Rip Off Helotes TX

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Wife's phone is running down so she wants to get a new one that is 5G. So we go into the AT&T cell phone store on Bandera Rd at 1604. Nice young man shows her a new 5G phone and touts all the advantages of their new 5G network. Kind of expensive for the new phone, but what the heck. We go in on Sunday, a year after she got her phone, to inquire about a new phone for me that is also 5G. Wife tells him about her 5G phone. He looks up our "plan" and tells us our plan is for 4G ONLY.

We have to change plans TO GET 5G. The little SOB who sold her an expensive 5G phone, but we didn't have a 5G plan and he never said anything about upgrading our old plan to 5G. So folks, if you're gonna spend the money to get a 5G phone, make sure your plan is upgraded. Otherwise it doesn't make any sense to buy a 5G phone. Pretty slimy.

This report was posted on Ripoff Report on 05/31/2021 02:59 PM and is a permanent record located here: https://www.ripoffreport.com/report/t-wireless/heloes-x-g-rip-1508544. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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