Tracfone Tracfone ripoff - start you out with low monthly plan they won't renew Miami FL

Tracfone Wireless, with phones and plans sold at Walmart, is a ripoff company, in my opinion. In Sept., 2020, I bought a phone with a monthly subscription plan from Tracfone of $25.00 for unlimited talk and text. However, each month I have trouble renewing this. I was told "just dial 611 on your phone". But when I do it offers only OTHER, LESSER subscriptions to tiny amounts of minutes for exhorbitant prices. Then I finally get a technician on the phone (from the Philippines) and they say they'll fix this and they don't, most of the time. I spent about 4 hours on and off to get it renewed the first time, for the plan I wanted ($25 for unlimited). Then second billing, problems again. Third billing, problems once more. I think it is an illegal "come-on" and likely fraudulent advertising to offer a plan that you can never renew.  I see that this company has thousands of complaints with the Better Business Bureau also.  https://www.bbb.org/us/fl/miami/profile/prepaid-phone-card/tracfone-wireless-inc-0633-21000362

Customer Complaints  

2,374 complaints closed in last 3 years

659 complaints closed in last 12 months

I want to change companies at this point and hope can keep my phone number. BEWARE! I think this is something an atty should look at, as it has to be illegal.