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Report: #1502013

Complaint Review: Tracfone - Miami FL

  • Submitted:
  • Updated:
  • Reported By: CA Customer — California United States
  • Tracfone 9700 NW 112th Ave Miami, FL United States

Tracfone Tracfone ripoff - start you out with low monthly plan they won't renew Miami FL

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Tracfone Wireless, with phones and plans sold at Walmart, is a ripoff company, in my opinion. In Sept., 2020, I bought a phone with a monthly subscription plan from Tracfone of $25.00 for unlimited talk and text. However, each month I have trouble renewing this. I was told "just dial 611 on your phone". But when I do it offers only OTHER, LESSER subscriptions to tiny amounts of minutes for exhorbitant prices. Then I finally get a technician on the phone (from the Philippines) and they say they'll fix this and they don't, most of the time. I spent about 4 hours on and off to get it renewed the first time, for the plan I wanted ($25 for unlimited). Then second billing, problems again. Third billing, problems once more. I think it is an illegal "come-on" and likely fraudulent advertising to offer a plan that you can never renew.  I see that this company has thousands of complaints with the Better Business Bureau also.  https://www.bbb.org/us/fl/miami/profile/prepaid-phone-card/tracfone-wireless-inc-0633-21000362

Customer Complaints  

2,374 complaints closed in last 3 years

659 complaints closed in last 12 months

 

I want to change companies at this point and hope can keep my phone number. BEWARE! I think this is something an atty should look at, as it has to be illegal.

This report was posted on Ripoff Report on 11/17/2020 12:41 PM and is a permanent record located here: https://www.ripoffreport.com/report/tracfone/miami-fl-ripoff-start-low-1502013. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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