Trafford Publishing refuses to refund my paym of $1,799 Bloomington IN

On September 8, I purchased a publishing package from Trafford Publishing co. and was told that a person from production would contact me by email by Monday of the following week.  A week and a half went by before I called Eve and she returned my call (these people do not answer their phones) and apologized for not getting back to me. 

She sent me the email with a document to be submitted with my manuscript.  I went through the document and decided that due to the lack of response and the details requested for publishing that I did not want to work with this company as it was clear that I would pay the money and do most of the work. 

I immediately requested a refund and now have been subjected to an ongoing runaround where people do not answer their phone or emails.  The consultant who is supposed to make the decision called me back once and I missed the call, he could have and should have simply answered by two emails. 

This company has done no work on my behalf, because I have not sent my manuscript, therefore, there is no reason to not send my refund.