Report: #1488848

Complaint Review: Tresor Rare - Honolulu HI

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  • Reported By: Angry Patron — Cerritos CA United States
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  • Tresor Rare Ala Moana Shopping Center Honolulu, HI United States

Tresor Rare Would not refund $$ for unauthorized shipment Honolulu HI

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Was approached by rep. (Giovanni) from Tresor @ Ala Moana Shopping Center, HI who aggressively insisted on demonstrating some eye serum to remove bags from my under eye (insisted that it would take away years from my appearance). 

I agreed to have him apply the serum which led to demonstrations of other products (including a "magic wand"); I agreed to purchase (3) products when he increased my "deal" to include numerous other products for a BIG discount. 

I told him I wanted to try the (3) items before committing to the other products when he told me to take the entire shipment and I could return them if I wasn't satisfied.  I told him NOT to ship anything until I'd had a chance to test the (3) items I was interested in; to make a long story short, upon returning to CA I received my shipment of Tresor products and when I contacted Giovanni he told me I needed to contact their customer service which I would end up calling for more than 2 wks. w/o any response. (No live person to speak to - just a recording to leave a msg.) 

As a last resort, I placed a "stop payment" on my credit card and "refused" shipment w/ my P. O.  My credit card has informed me that I had signed a (dis)agreement which indicated I needed to get a return authorization w/in 14 days upon receiving the products. 

This was foreign to me since I hadn't received anything in writing upon departing from the store but I had STUPIDLY signed something on Giovanni's notepad which he hurriedly shoved into me for a signature.  According to my credit card, I owe them 3k since I hadn't received a return authorization in a timely fashion & therefore, was not "allowed" to return the products.

SCAM, SHAM, DOWNRIGHT DISHONEST business practices describes Tresor and its affiliates; found NUMEROUS similar complaints nationwide from Charlotte, SC; Nassau, Bahamas; La Jolla & San Francisco, CA; Lexington, KY; Palazzo, Las Vegas, NV; Waikiki, Hanalei, & Ala Moana, HI just to name a few.  It's a shame this co. is allowed to do business in the U.S. especially, in cities where many people love visiting.





This report was posted on Ripoff Report on 12/09/2019 08:18 PM and is a permanent record located here: https://www.ripoffreport.com/report/tresor-rare/honolulu-hi-refund-shipment-1488848. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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