Complaint Review: United Airlines -
United Airlines United Poor communication causing emotional distress
*Consumer Comment: That is not who you are talking to
*General Comment: Seriously???
*Consumer Comment: A bit dramatic
*Author of original report: .
*Consumer Comment: Emotional distress??
I have received a text message from United Airlines saying that one of my connection flights (nationally) have been canceled, that flight connected me to my international flight. They apologized in the message and said that I could rebook the flight by clicking a link (which took me to nowhere). The situation caused me to be incredibly stressed and started shaking.
Thankfully I am a frequent flyer (flight every 2 months) and I have experience with dealing with flight issues and what options I have. So the first thing I did was to check my reservation, which showed me that yes, the flight ORLANDO-HOUSTON had been canceled, HOWEVER, they still had me going to Houston through an extra stop in Washington. This alteration was not communicated anywhere (not a message, nor an email), and had I not been experienced with flights, I would have had a true mental breakdown.
I did not appreciate the poor communication from United Airlines, and the stress that they caused me unnecessarily. I am still shaking, and still feeling the consequences, even though I know now, that my flight to my final destination is still going to happen.
This report was posted on Ripoff Report on 04/15/2020 06:41 AM and is a permanent record located here: https://www.ripoffreport.com/report/united-airlines/poor-communication-causing-1494046. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
Advertisers above have met our
strict standards for business conduct.