Complaint Review: Venmo - San Jose California
Venmo - Sold iPhone and Venmo Stole The $750 - San Jose California
*Consumer Comment: ROBERT IS HILARIOUS - GET YOUR FACTS STRAIGHT FIRST
*Consumer Comment: JIM AND HIS RESPONSE - LITTLE MAN SYNDROME
*Consumer Comment: Stesha Is A Moron
*Consumer Comment: You are hilarious
*Author of original report: Who are you?
*Consumer Comment: It's Not That Complicated
September 2017 I sold my iPhone 7 Plus on OfferUp for $750.
Colin asked if he could pay me through Venmo as I was selling the phone for $750 and it was after banking hours. Colin had told me he had enough in his Venmo account for the phone. I didn't want to be scammed so I called my bank (Wells Fargo) and told them the situation. Even the customer service rep told me he had even bought and sold high valued items through Venmo without an issue.
I knew about Venmo from my friends so in the back of my mind I'm like ok if there is a problem Venmo also has this guys information including banking information so it won't even transfer to me if he doesn't have the money. I downloaded the app set up my account and Colin sent me the money $750 total.
I went onto the Venmo app and selected the option to begin transferring to my bank, I followed the steps and it said it was on it's way and would be in my account the following day.
The next morning I wake up to an email from Venmo saying my account has been frozen and the communication back and forth with Venmo, all the way up to the corporate office began.
Long story short, I am out $750 and an iPhone. Venmo has done nothing, they have the buyers information charge him however they need to. I will also be putting a complaint into the California Attorney General as well. Had I had known that money could be taken back at any moment like the consent agreement states, I never would have agreed to use Venmo.
"The Federal Trade Commission has reached a settlement with PayPal, Inc. over allegations that the company told users of its Venmo peer-to-peer payment service that money credited to their Venmo balances could be transferred to external bank accounts without adequately disclosing that the transactions were still subject to review and that funds could be frozen or removed."
This report was posted on Ripoff Report on 02/28/2020 09:27 PM and is a permanent record located here: https://www.ripoffreport.com/report/venmo/san-jose-california-sold-1492373. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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