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Report: #1512328

Complaint Review: Vivid Seats -

  • Submitted:
  • Updated:
  • Reported By: Ian — Henderson NV United States
  • Author Confirmed What's this?
  • Why?

Vivid Seats Event cancelled, purchased protection plan, they refuse to refund my money

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I purchased ticket to see Andrea Bocelli at the Hollywood Bowl on 12/17/2019, and purchased an insurance package in the event that the event was cancelled, or I could elsewise not attend.  The event, initially scheduled for June 2020, was cancelled and rescheduled for May 2021.  The May event was then rescheduled until October 24, 2021.  I contacted their support line (or tried to) and received a recording saying that I needed to email them instead - and they offered to email address, nor is there one on their website. 

I spoke with two different people in the sales office, and they ended up transferring me to the "support line", which again played the same recording letting me know that I needed to email them instead (still, with no email address).  I am not asking for anything other than the refund I am due, but they don't want to provide even that.

It is a shame that Eric Vassilatos, Co-Founder at Vivid Seats, and his partner Jerry Bednyak are responsible for a company that could be providing an amazing service have people working for them that cause such pointless anxiety.

Eric Vassilatos  >>>


This report was posted on Ripoff Report on 09/29/2021 03:46 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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