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Ripoff Report | Westgate Resorts Review - Orlando, Florida
Report: #1504659

Complaint Review: Westgate Resorts - Orlando Florida

  • Submitted:
  • Updated:
  • Reported By: Lori — Newburgh Indiana United States
  • Author Confirmed What's this?
  • Why?
  • Westgate Resorts 5601 Windhover Drive Orlando, Florida United States

Westgate Resorts Branson Woods Resort CFI Travel CFI Celluar I Love Orlando Magazine Florida Vacation Stores Sold us on amenities that would never happen and Investment potential. Fraudulent, Deceptive Contract. Denied Deed Back. Orlando Florida

*Author of original report: Westgate Resort

*Consumer Comment: You obviously haven't talk to an attorney.

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We purchased a timeshare with Westgate in Gatlinburg, TN March 2010. In November 2020, after frustrations with WG & personal reasons, we tried to Deed Back 2 timeshares. All mortgages were paid off & maintenance fees were never late. We were denied.

- Branson, MS River Terrace - Gatlinburg, TN Smoky Mountain Resort - Gatlinburg, TN River Ranch Resort & Rodeo - Lake Wales, FL Flamingo Bay Resort - Las Vegas, NV Westgate Las Vegas Resort & Casino - Las Vegas, NV Myrtle Beach Oceanfront Resort - Myrtle Beach, SC Lakes Resort & Spa - Orlando, FL Palace Resort - Orlando, FL Towers Resort - Orlando, FL Town Center Resort & Spa - Orlando, FL Vacation Villas Resort & Spa - Orlando, FL Park City Resort & Spa - Park City, UT Historic Williamsburg Resort - Williamsburg, VA Blue Tree Resort - Orlando, FL Painted Mountain Resort - Mesa, AZ South Beach Oceanfront Resort - Miami, FL Tunica Resort - Robinsonville, MS Central Florida Investments, Inc.

In communication with WG it was mentioned that the “banking” information was in our Public Offering Statement. We then discovered we didn’t receive the POS in paper form, even though we signed the Receipt for Timeshare Documents requesting the paper form. The CD-ROMs only had the POS for WG of Park City, UT (not Gatlinburg) & the amendments were from 2006. In Tennessee, it is illegal for that document to not be included in the contract. 

I have filed with the BBB, but WG continues to claim our concerns are “time-barred”. I believe that in stating it is “time-barre” WG may be admitting to wrongdoing but claiming we just didn’t find it soon enough. However, a clear case of fraud, deception, or concealment, for instance, where the plaintiff is misled into believing that the wrongful act did not occur cancels out any claim to "time-barred". Also, the statute of limitations does not begin to run until the plaintiff reasonably should have discovered that he or she has a claim. This equitable doctrine is called the "discovery rule." We did not discover that we didn't have the correct documents until 11/2020. There are many lawsuits involving hundreds of owners, regarding Wg & deceit (Hambacker, Moore, Overton, Sparks). These Lawsuits mention deception that occurred in a "standard practice" way. 

This report was posted on Ripoff Report on 02/03/2021 01:52 PM and is a permanent record located here: https://www.ripoffreport.com/report/westgate-resorts/orlando-florida-branson-woods-1504659. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Consumer Comment

You obviously haven't talk to an attorney.

AUTHOR: Robert - (United States)

POSTED: Thursday, February 11, 2021

Based on some of your comments it is obvious you haven't talked to an attorney, and that is the first thing you probably should do.

First off the attorney will tell you that a Timeshare is under no obligation to accept the Deadback. Just because the mortgage is paid off and the fees are up to date doesn't change that.

If you are "time-barred" that doesn't mean that they are admitting to any wrongdoing. It is saying exactly what it means...you are past the Statute of Limitations to take legal action. Nothing more, nothing less, and no court would take that as them admitting anything.

You mention the discovery rule. Yes, it does allow the Statute of Limitations to start from the time you should have reasonably discovered the missing documents.  BUT, you are going to have a very hard time convincing any court that 12 years is "reasonable" especially since it appears you had the CD in your possession that entire time.

By the way, if you signed a document that said you wanted paper, again it is not reasonable to say it took you 12 years to realize you didn't get the paper documents.   So you won't have that as a valid reason.  

Good Luck

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#1 Author of original report

Westgate Resort

AUTHOR: Lori - (United States)

POSTED: Wednesday, February 10, 2021

I understand that Westgate has no obligation to accept the deed back, my point is that they probably do not ever accept a deed back, why should they? Now if they were truly following the laws that prevent them from overselling a unit, they might be more willing to accept a deed back if it meant that they would get another $10,000 by re-selling what we deeded back. However, we all know that they do not stick to the limitation.

That one unit has been sold more than 52 or whatever the limit is. As far as the "time-barred" I know that it would not mean they are admitting anything but when you compile "time-barred" with the fact they won't acknowledge the confusing, misleading document and the hidden pocket that should cancel out the "time-barred", and they refuse to address why we were given a CD-ROM for Park City, UT Why would Westgate of the Smoky Mountains even have a Park City, Ut CD-ROM? So, take into consideration that 100s of owners had the CD-ROM in hidden pockets and we should have 2 CD-ROMs (2011 and 2012), but we only received 1 that contained a POS and it was the wrong one. Any cause of action that has been fraudulently concealed, the statute of limitations is tolled until the action is, or could have been, discovered through the exercise of due diligence.

We signed a "Receipt for Timeshare Documents" and it is this document that states we wanted all closing documents in "paper" and "CD-ROM" form. We were led to believe that the CD-ROM was just a backup of the paper form. It was never explained to us that the CD-ROM had anything other than the documents we were seeing and signing. When you close on a house you trust the person walking you through the closing process, this apparently is not the case with a Westgate closing. Just take the time to look at the lawsuits- Why hide the CD-ROM, why not explain that the CD-ROM needs to be reviewed within 10 days? There was no hint of importance to the CD-ROM.

I doubt that after a full day of the sales pitch and signing documents, then driving 6 hrs back to Indiana that same day of closing that we remembered that we signed something stating we would receive the CD-ROMs. If they were in a hidden pocket, even if we remembered, we might have assumed that they forgot to give them to us. We had no idea that the CD-ROM was something they legally were required to provide, had they told us the importance of the document we might have discovered it in a reasonable amount of time.

I am guessing you also feel that within the 10 rescind period we could have discovered that it was difficult to reserve our unit. In a 10-day period, we should realize that it was not as easy to rent as they told us. In a 10-day period, we should have discovered that it was not possible to even sell our timeshare. The 10-day rescission period is not long enough to discover any of the deceit.

I know it is difficult to understand, it is so complicated to put into writing and I know my writing skills are not doing the situation justice. However, I have done a lot of research and I have no doubt that Westgate is Unethical, there is just too much evidence. Our situation by itself might not signal the ongoing deceit but you put it all together and the fact it has been going on for a decade is where the proof lies. My fight isn't so much for us but because this needs to stop, no one else should have to deal with this.

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