Xfinity Mobile Xfinity customer service, both by phone or chat They frustrated me and wasted my time since May 8th 2033 without a resolution. Philadelphia PA

I received a call from Mr. Dave K, Xfinity Mobile executive Resolution. He was kind, helpful, and understanding. I appreciate his assistance. Mr. Dave spent a day giving me the credit of $550.01 for the cell phone I repeatedly asked Xfinity Mobile customer service not to send. He also sent refunds to my bank account. He says it takes 7 to 10 days to deposit a refund into my bank account. He did all this on May 23, 2023. I feel my frustration should not have reached Mr. Dave. On May 8, 2023, I called Xfinity Mobile customer service twelve times to tell them not to ship the phone and to cancel everything. In addition, I even used the Xfinity chat service. My Xfinity Mobile account showed Xfinity Mobile did not ship the phone yet. The next thing I know, they shipped me two identical phones. Each time I called Xfinity Mobile customer service, I had to spend at least 10 minutes with the automated robot. Most times it hangs up on me so I have to call back. I spent all day trying to get Xfinity Mobile customer service not to ship the phone out and cancel my order. On May 10, 2023, I spend 16 minutes with Xfinity Mobile customer service to see if they canceled my order and to confirm they did not ship the phone. On May 11, 2023, I called Xfinity Mobile customer service to get the labels so that I can return two phones. Getting labels from them was nearly impossible too because someone decided to activate one of the cell phones I am shipping back. I spent all day on this too. The next day, I shipped two phones via FedEx. I was exhausted by the frustration I endured. Naturally, I am afraid of something going to go wrong with my account even though Mr. Dave assured me that my account is cleared and I will get my refund. Mr. Dave said I can contact him if I ran into any other issues. I do believe him, but I can not rest until my refund is successfully deposited into my bank account, as well as my Xfinity Mobile account is 100% cleared. As of today, May 25, 2023, my Xfinity Mobile account shows that there is one payment of $550.01 remaining even though Mr. Dave gave the credit for that amount. I will update you when everything is clear.