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Report: #1526520

Complaint Review: Xfinity Mobile - Philadelphia PA

  • Submitted:
  • Updated:
  • Reported By: YongMi — Calhoun GA United States
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Xfinity Mobile Xfinity customer service, both by phone or chat They frustrated me and wasted my time since May 8th 2033 without a resolution. Philadelphia PA

*Author of original report: May 25, 2023 UPDATE - Xfinity Mobile

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I called customer service at least 40 times.  I have also been chatting with Xfinity Mobile customer service is never helpful. Each time I call, I get conflicting stories.


1). I was told I would get a free phone if I signed up for unlimited cell phone service with Xfinity Mobile. The other person said no. I decided to cancel my order and services on May 8, 2023, since they were telling me two different stories. I told them not to send me a new phone and to cancel my order the same day. They decided to send me two of the same phones. They charged me $66.99 and $42.00 in my bank account, and they were preparing to charge me around $25.00 for each phone.


2). When I called customer service to get the two labels to return two phones, he disconnected my cell phone service on my iPhone and transferred my number to the new phone that I asked to cancel. This was on May 11, 2023.


That night I chatted with Xfinity Mobile Service, trying to cancel the service on the phone I was returning and get labels to return the phone. I got disconnected twice. The last person trying to sell me a new service.  I did not get the labels or cancel my service.


The next day, I called Xfinity Mobile one more time to cancel my service with Xfinity. I no longer wanted mobile service with Xfinity, ever!


I have FexEx receipts that say two cell phones have been delivered to Xfinity Mobile.  I also got an email confirmation from Xfinity Mobile saying that they received the cell phones in new condition.  I never open the boxes that phone came in.  


Now I got an email on May 22, 2023 from Xfinity saying that I did not return the phones.  I won't be getting the refund.  Please help!

This report was posted on Ripoff Report on 05/23/2023 12:34 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

May 25, 2023 UPDATE - Xfinity Mobile

AUTHOR: YongMi - ()

POSTED: Wednesday, May 24, 2023

I received a call from Mr. Dave K, Xfinity Mobile executive Resolution. He was kind, helpful, and understanding. I appreciate his assistance. Mr. Dave spent a day giving me the credit of $550.01 for the cell phone I repeatedly asked Xfinity Mobile customer service not to send. He also sent refunds to my bank account. He says it takes 7 to 10 days to deposit a refund into my bank account. He did all this on May 23, 2023. I feel my frustration should not have reached Mr. Dave. On May 8, 2023, I called Xfinity Mobile customer service twelve times to tell them not to ship the phone and to cancel everything. In addition, I even used the Xfinity chat service. My Xfinity Mobile account showed Xfinity Mobile did not ship the phone yet. The next thing I know, they shipped me two identical phones. Each time I called Xfinity Mobile customer service, I had to spend at least 10 minutes with the automated robot. Most times it hangs up on me so I have to call back. I spent all day trying to get Xfinity Mobile customer service not to ship the phone out and cancel my order. On May 10, 2023, I spend 16 minutes with Xfinity Mobile customer service to see if they canceled my order and to confirm they did not ship the phone. On May 11, 2023, I called Xfinity Mobile customer service to get the labels so that I can return two phones. Getting labels from them was nearly impossible too because someone decided to activate one of the cell phones I am shipping back. I spent all day on this too. The next day, I shipped two phones via FedEx. I was exhausted by the frustration I endured. Naturally, I am afraid of something going to go wrong with my account even though Mr. Dave assured me that my account is cleared and I will get my refund. Mr. Dave said I can contact him if I ran into any other issues. I do believe him, but I can not rest until my refund is successfully deposited into my bank account, as well as my Xfinity Mobile account is 100% cleared. As of today, May 25, 2023, my Xfinity Mobile account shows that there is one payment of $550.01 remaining even though Mr. Dave gave the credit for that amount. I will update you when everything is clear.

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