Complaint Review: Xfinity Mobile - Philadelphia Pennsylvania
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- Author Confirmed
- Xfinity Mobile Philadelphia, Pennsylvania United States
- Phone: 888-936-4968
- Web: xfinitymobile.com
- Category: Mobile phone company
Xfinity Mobile Accelerated device payment resulted in sudden $700 charge Philadelphia Pennsylvania
*Consumer Suggestion: You can switch carriers and keep your number
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Nightmare experiences with Xfinity Mobile. I was on a 24 month device payment plan. On time payments, no issues or account changes. Fast forward and they move to a new billing platform. 24 hrs after this announcement, I have a $702 mystery charge on my account!
I call 15+ times and no one can assist. "I'll call you back" (they never do), "I dont have access to issue credits", "my supervisor is out to lunch", "my supervisor is only available via internal chat", "my supervisor is in a meeting", "my supervisor comes in at 11am"
Seriously - NO ONE at Xfinity Mobile seems to be able to explain the charge or offer resolution.
Their suggestion is to dispute the charge, and then get my service canceled and lose the mobile number I have had for the past 10 yrs. NO! Fix your issues Xfinity Mobile!
This report was posted on Ripoff Report on 04/03/2019 07:03 AM and is a permanent record located here: https://www.ripoffreport.com/report/xfinity-mobile/philadelphia-pa-payment-1476456. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Suggestion
You can switch carriers and keep your number
AUTHOR: Ladyboneyard Esq. - (United States)
SUBMITTED: Wednesday, July 01, 2020
I don’t know the status of your issue, but you should be able to switch to another cellular provider and they’ll be able to "port” (transfer) the number you have now. My experience with them is that they want you to feel "hooked,” and at their mercy when it’s NOT TRUE.
I have also found the State Attorney General in my state to be a great resource and help. Check their website, I’d be surprised if they didn’t have an option to file a complaint that they will investigate (and they do!) Don’t let them get to you. Good luck!
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