Report: #1495153

Complaint Review: Xfinity Mobile -

  • Submitted:
  • Updated:
  • Reported By: Katrina — Pittsburg Ca United States
  • Xfinity Mobile United States

Xfinity Mobile sold us at one price started charging double

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In June 2019 our family changed from Verizon to Xfinity Mobile to save money. We transferred all 3 lines and purchased 3 NEW phones. During our transaction, the salesman offered us an iPad for only $10/month and said there would be no additional costs if we didn't use data. This worked out for us as we knew our kids would only be using it at home on our wifi. After only six months the company decided to start charging for data, EVEN IF YOU DON'T USE IT! This made our $10/month payment for the iPad to over twice the amount at $22/month.

We don't even have the option to give back the iPad. I believe it is unfair to charge for a service we don't use. If we use it, by all means, bill us. I have called multiple times and spent more than 8 hours on the phone trying to get this resolved. Most people were polite but the last manager, Patrick was very rude and condescending. He told me that his supervisor would call me back on Monday, I was talking to him on a Friday.

It has been 10 days and I have not received ANY calls. We left a company we were with for 10 years, who never charged us for services we didn't use, to save money, and started getting scammed just 6 months after being the Xfinity.

This report was posted on Ripoff Report on 05/12/2020 01:43 PM and is a permanent record located here: https://www.ripoffreport.com/report/xfinity-mobile/sold-price-started-charging-1495153. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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