A & E Factory Service A & E Factory Service scheduling is most incompentent. They wasted our time waiting over 12 hours over 3 days. Internet

We have a Sears freezer and refrigerator.  I thought Sears motto was "we service what we sell."  Not So!

A&E Factory Service is now their repair service. They have the most incompepent scheduling service I have ever encountered.  We have a "Protection Agreement" on our refrigerator (expiration 2012).  Our freezer "Protection Agreement" expired 5/1/2010.

We need our refrigerator and freezer coils cleaned.  On July 29, 2010 we waited from 8-12pm and no one showed up.  We rescheduled on August 6, 2010 and waited from 8-12pm and the repair person called at 1:20pm and said he was on the way. We had an other appointment and couldn't wait for him. I asked him "why didn't you call if you knew you were going to be late'.  He said he doesn't get the next customer listing until he his through with the job he is working on. 

We rescheduled for August 13,2010 and August 17, 2010 because time we were told that the freezer and refrigerator couldn't be serviced on the same day because they need different tools to clean the coils.  This is very wasteful in time and service, gasoline, etc and stupid.

We waited on August 13, 2010 from 8-12pm and no one showed up.  The evening of August 13, 2010 we received a call to confirm our appointment on August 14, 2010.  We had plans for August 14, 2010 for weeks and would not have made this error.

I feel that the Sears "Protection Agreements" are a scam.

We do not trust A & E for scheduling correctly and will be contacting a private repair company.  I am also going to contact Sears and ask for a refund on my "Master Protection Agreement".