Aarons Rent To Own will not fix monitor Irving Texas

hello, i would like to share what has just happened to me and if someone has gone thru something like this please notify me.

i have been a customer of aarons for atleast 15 years now.i have rented and purchased 3 televisions 1 living room set a washer/dryer set and 1 computer set all this paid in full thru the years. now iam renting another computer set which with only 1 payment away from paying it off the monitor stopped working . so i called aarons and i was advised to bring in the monitor and they would give me a loaner until mine would be fixed. i was told
that it would be about 2 weeks i said ok. two days later i received a call from aarons and was told that the warranty does not apply to monitor because the monitor was either hit or dropped and nothing they can do about it. i cannot believe they have told me this crap!!
that monitor has no scrathes or any dents whatsoever on it. iam only $63.00 away from paying in full and they tell me that they will not fix or replace my monitor. i feel that what they have done to me is just plain wrong and i feel ripped-off from them after all the business i have giving this company thru the years. right now iam so upset that iam going to see what options if any that i will take. i still have the loaner and iam waiting on a response from HQ i have yet to receive a response
from them. i will update later what the response was if i ever get one!!!
thankyou
Jg
irving, Texas
U.S.A.