Complaint Review: Aarons Rent To Own - Spokane Washington
- Aarons Rent To Own 3611 E. Sprague Ave Spokane, Washington U.S.A.
- Phone:
- Web:
- Category: Rental Stores
Aarons Rent To Own Took Money when we didn't have Product Spokane Washington
*Consumer Suggestion: Karnette Rental-Purchase Act - Check it out and save yourself from the BS!
*UPDATE Employee: Let the buyer beware
*UPDATE Employee: Let the buyer beware
*UPDATE Employee: Let the buyer beware
*UPDATE Employee: Let the buyer beware
*Consumer Comment: You are responsible for your product
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
I rented a big screen tv from Aarons and within just a few weeks the tv would not work. We called the store and after several days and lots of run around we were told that we would have to have the tv repaired because the problem...which we found out was very common was not covered by the warrenty.
The part and repair was going to cost about $500.00 on a brand new tv. Eventually, weeks later again...with no tv...the store agreed that they would cover the cost of the repair. They came and picked up the tv (a couple of days later.) We were told it would take a week to repair and then the tv would be returned. After a couple of weeks with no tv and no word from the store, we called and were told that it was going to be a bit longer. In the mean time they brought us a tv as a loaner, which was nice. Finally, they told us that our tv was going to be much longer to repair but they had a new, nicer model that we could have for the same price. We agreed, when it was deliveried, it was obviously used, with ketchup on the speaker covers and scratches to the screen and case. To make a long story short..it took over 3 months to get a tv, all the while we were making our payments.
We did eventually get a new tv which works great but the frustration and hassle was not worth it.
Ailean
spokane, Washington
U.S.A.
This report was posted on Ripoff Report on 09/30/2006 01:22 AM and is a permanent record located here: https://www.ripoffreport.com/reports/aarons-rent-to-own/spokane-washington-99202/aarons-rent-to-own-took-money-when-we-didnt-have-product-spokane-washington-213489. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:



#6 Consumer Suggestion
Karnette Rental-Purchase Act - Check it out and save yourself from the BS!
AUTHOR: Phyllis - (U.S.A.)
SUBMITTED: Monday, October 13, 2008
I can't be too self-satisfied because I did fall for Aaron's "business practices" for a number of years. If you type Karnette Rental Purchase Act in your browser, and/or go to your states "Rent to Own" Consumer Affairs site- you will find that 3/4 of what they do is NOT kosher!
The problem with laws is that if we (as consumers) are not informed or unaware of how the game "should" be played- we get you-know-whated- without getting kissed!!!
Check out what these laws have to say about replacement merchandise and you will find that you DO have the right to the same or equal merchandise. If they are not able to provide it within 30 days you have a RIGHT to withhold payment.
You may also find some interesting facts about how many times a day, what kind of info can be divulged, what hours of the day, and what their attitudes should be when contacting you in your private home- VERY interesting!!!!!
And to the people on this site who have had Gestapo tactics used against them- Check out RAC's 7 million dollar class action settlement on the internet!!! Maybe Aaron's customers need to wise-up and come together?
sign me,
Never again after 7 times :(

#5 UPDATE Employee
Let the buyer beware
AUTHOR: Dman - (U.S.A.)
SUBMITTED: Sunday, October 15, 2006
First, Aarons is not a rental store. It is a lease to own store. When you make a purchase, it is just like putting something on a credit card. You have 12 or 24 payments and you will OWN the merchandise. So if you don't have possession of an item for 2 months, think of it as if you had purchased a tv from sears and had to have it serviced. At least you got a loaner.
Second, if they were rude or pushing you around, you should not do business with them. You should not accept used items if you want new items. Call them back and ask for another exchange. Get their regional managers phone number as well as their divisional vice president's number. Call these people if you are getting the run around.
However, you seem like you did not shop around before your purchase. Also, it appears as if you did not read your consumer lease. You probably went in and signed and left the paperwork in the little envelope and went about your business. Trust me, Aarons will do what they say they will do in the lease agreement, and they expect you to do what you agreed to do such as pay your payments even if your product is being repaired.
I encourage you to call the store back and work out an arrangement that will be acceptable to both you and Aaron's. If you cannot resolve this, then pay out your minimum lease, have Aaron's pick up the product, and become a customer of Rent-a-center.

#4 UPDATE Employee
Let the buyer beware
AUTHOR: Dman - (U.S.A.)
SUBMITTED: Sunday, October 15, 2006
First, Aarons is not a rental store. It is a lease to own store. When you make a purchase, it is just like putting something on a credit card. You have 12 or 24 payments and you will OWN the merchandise. So if you don't have possession of an item for 2 months, think of it as if you had purchased a tv from sears and had to have it serviced. At least you got a loaner.
Second, if they were rude or pushing you around, you should not do business with them. You should not accept used items if you want new items. Call them back and ask for another exchange. Get their regional managers phone number as well as their divisional vice president's number. Call these people if you are getting the run around.
However, you seem like you did not shop around before your purchase. Also, it appears as if you did not read your consumer lease. You probably went in and signed and left the paperwork in the little envelope and went about your business. Trust me, Aarons will do what they say they will do in the lease agreement, and they expect you to do what you agreed to do such as pay your payments even if your product is being repaired.
I encourage you to call the store back and work out an arrangement that will be acceptable to both you and Aaron's. If you cannot resolve this, then pay out your minimum lease, have Aaron's pick up the product, and become a customer of Rent-a-center.

#3 UPDATE Employee
Let the buyer beware
AUTHOR: Dman - (U.S.A.)
SUBMITTED: Sunday, October 15, 2006
First, Aarons is not a rental store. It is a lease to own store. When you make a purchase, it is just like putting something on a credit card. You have 12 or 24 payments and you will OWN the merchandise. So if you don't have possession of an item for 2 months, think of it as if you had purchased a tv from sears and had to have it serviced. At least you got a loaner.
Second, if they were rude or pushing you around, you should not do business with them. You should not accept used items if you want new items. Call them back and ask for another exchange. Get their regional managers phone number as well as their divisional vice president's number. Call these people if you are getting the run around.
However, you seem like you did not shop around before your purchase. Also, it appears as if you did not read your consumer lease. You probably went in and signed and left the paperwork in the little envelope and went about your business. Trust me, Aarons will do what they say they will do in the lease agreement, and they expect you to do what you agreed to do such as pay your payments even if your product is being repaired.
I encourage you to call the store back and work out an arrangement that will be acceptable to both you and Aaron's. If you cannot resolve this, then pay out your minimum lease, have Aaron's pick up the product, and become a customer of Rent-a-center.

#2 UPDATE Employee
Let the buyer beware
AUTHOR: Dman - (U.S.A.)
SUBMITTED: Sunday, October 15, 2006
First, Aarons is not a rental store. It is a lease to own store. When you make a purchase, it is just like putting something on a credit card. You have 12 or 24 payments and you will OWN the merchandise. So if you don't have possession of an item for 2 months, think of it as if you had purchased a tv from sears and had to have it serviced. At least you got a loaner.
Second, if they were rude or pushing you around, you should not do business with them. You should not accept used items if you want new items. Call them back and ask for another exchange. Get their regional managers phone number as well as their divisional vice president's number. Call these people if you are getting the run around.
However, you seem like you did not shop around before your purchase. Also, it appears as if you did not read your consumer lease. You probably went in and signed and left the paperwork in the little envelope and went about your business. Trust me, Aarons will do what they say they will do in the lease agreement, and they expect you to do what you agreed to do such as pay your payments even if your product is being repaired.
I encourage you to call the store back and work out an arrangement that will be acceptable to both you and Aaron's. If you cannot resolve this, then pay out your minimum lease, have Aaron's pick up the product, and become a customer of Rent-a-center.

#1 Consumer Comment
You are responsible for your product
AUTHOR: Peter - (U.S.A.)
SUBMITTED: Saturday, September 30, 2006
You are responsible for your "product" and for making the payments as agreed upon regardless of the status of said product. Just because your product is experiencing technical difficulties does not absolve you from making further payments.
And by the way, "products" that come from rent-to-own establishments are hardly ever brand new. Much of the merchandise typically delivered to customers is usually returned or repossessed junk that came out of other people's homes. Keep that in mind next time you think you are buying something brand new.


Advertisers above have met our
strict standards for business conduct.