AARON'S SALES AND LEASE NOT HONORING THEIR WARRANTEE ELKO, Nevada

First of all as an employee of Aaron's in the state of Texas I would like to send you apologies for what happened to you.  I work in the accounts department and I would like to share some insight into what happened.  On appliances like that Aaron's does not have a extended warranty.  When you pay out you have the option right there to purchase a warranty through the manufacturer. Which pops up on our screen as soon as we post your last payment or early payout.  Now what the employee misinformed you on was after you pay out and you are done with your lease you are covered with by Aarons for an additional 60 days.  That is part of the Aaron's Service Plus(ASP).  All stores are ran differently in how they work with there customers but the 60 days is guaranteed to you.  If you have any questions feel free to send them my way.  I hate the fact that this store has put a sour taste in your mouth about our company.  We are in business because of our customers and if what you are saying is true and you were in good standings as far as your payment history than in my mind you deserve to be treated with more respect.