Ace Cash Express Mary Lynn Williams (district manager) Texas

Friday 08/06/2015 I went into the Fort Hood location to cash my student refund check after calling to verify what information that was needed from me. I was told by Sheryl that I needed the check, valid ID, and proof of address. When I got there they started the process of verifying the check, the bank verified everything but ones unable to get it cashed because the school and also the maker was closed. I was told by the general manager Mary to return on Saturday if someone at my school was there and able to verify the check. Saturday 08/06/15 I went into the Coppera cove store and was helped by Tomeka, she called and verified with the bank and the school then she called to get the go form Mary who then said no and that she needed to contact the maker and if not that I should return on Monday with a good ext# for the maker of the check. 08/09/15 I returned to the Copperas cove store after waiting on the phone to speak to someone in financial services to obtain the Ext to someone that could verify the check. I was able to get in contact with Jason Whi gave me his direct number. Tomeka was able to first verify the numbers in their system than she called to verify the check with the bank then the maker. Everything went through, so she called Mary for the approval. Mary then asked are we still dealing with this? She wanted to know why was the check for such a large amount (9,400) what was I wearing, and what did I need the money for! She then wanted to call and verify the information for herself, by then everything was closed in Illinois so she called Tomeka back and said no and come back tomorrow. I have cashed checks with this company before and I have never been through this type of treatment before, I called and made a complaint but I haven't recieved a call back thus far, I've asked several employees over the phone and in the store and they've all said the same thing that the check should've been cashed once it passes the verification stage but somehow I'm still walking around with a check that I can't cash because my bank is in Louisiana ... What a way to treat a disabled veteran Ace