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Report: #465534

Complaint Review: Ace Industrial - Burbank California

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  • Reported By: manitou Manitoba
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  • Ace Industrial Burbank, California U.S.A.

Ace Industrial These jerks are nothing more than liars---con men--total deception artists Burbank California

*Consumer Suggestion: don't give up, talk to the right person

Show customers why they should trust your business over your competitors...

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These clowns called over and over again with "unbeatable deals". They usually say they made an order error and are overstocked or they got a bunch of stuff for free and want to give it away.If their lips are moving----they are lying!!!. I finally did order some air hoses (about $400 worth) to retail in my parts store.They were supposed to be shipped freight free----a lie.I was nailed over $60 shipping. These were presented as super high quality air hoses made from the finest materials and blah---blah---blah. When one of the two "junk" air hoses I sold failed (multiple hernias) I sent an email with photos and asked for a replacement.I heard nothing from them (as expected) until one day they called with some more "hot deals" and asked how I liked the air hoses. They obviously never even read my email.When I explained that I had sent one the salesman assured me they were covered under warranty for life and they would ship a couple of replacements.I was only asking for one hose, so the red flag came up!Then he proceeded to try and sell me some "military quality" drill bits as a "business favor", since he was looking after me so well on the air hose issue.When I informed him all I wanted was the hose thing resolved he became very pushy and rude and insisted I really "needed" to buy these wonderful bits.After several minutes of him pressuring me I LOST IT and told him to keep his F#$$&*G air hoses and drill bits and to never call me again!!---------BEWARE.

Jayrm
manitou, Manitoba
Canada

This report was posted on Ripoff Report on 06/27/2009 10:43 AM and is a permanent record located here: https://www.ripoffreport.com/reports/ace-industrial/burbank-california/ace-industrial-these-jerks-are-nothing-more-than-liars-con-men-total-deception-artists-465534. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Suggestion

don't give up, talk to the right person

AUTHOR: Anonymous - (U.S.A.)

POSTED: Monday, July 13, 2009

Ive had problems with ace industrial as well, until i talked to the right person, who gave us a refund and didnt pressure us to buy something else. Call ace industrial and enter extension 1116. you will talk to a very nice man named jerome. explain your problem politely and tell him you want a full refund, not a store credit. he was very helpful, compared to all the other dimbulbs there! Let him know that everyone else youve talked to wont help and that your hoping he can. good luck!

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