Complaint Review: ACN
ACN ACN Digital Phone Service VOIP Charlotte North Carolina
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I signed up for ACN phone service and the service didn't work right no matter how hard I tried. I changed the Modem, Router, and phone adapter, and still phone calls where being dropped and sounded bad to callers. Also at times people would say I called 4 times, the first three went straight to voice mail. I knew this happened when I would be talking to someone on my cell and arive home and ask them to call me back on my home number. I waited for the call and wondered what took so long. I decided to change my phone service and number back to Ooma to get better service and it works great. I paid close to $700 for 9 months service for ACN phone after buying the phone adapter, video phone and service at $42 a month (they advertise 29.00, they claim the rest is taxes) and the cancellation fees. WOW! now I pay a little less than $4.00 a month, with taxes, a year service for about what I was paying a month for ACN and it works great. no need for a new modem or router. I wish I hadn't had this experience I called twice to try and get the cancellation fees back, but both times I was told they couldn't help me and a manager would call me the next day and both times they didn't. They always ended the call with is there anything else I can help you with. I guess not.
This report was posted on Ripoff Report on 08/21/2013 04:00 PM and is a permanent record located here: https://www.ripoffreport.com/reports/acn/charlotte-north-carolina/acn-acn-digital-phone-service-voip-charlotte-north-carolina-1077915. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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