Report: #1077915

Complaint Review: ACN

  • Submitted: Wed, August 21, 2013
  • Updated: Wed, August 21, 2013
  • Reported By: Don — Bristow Virginia
  • ACN

    Charlotte, North Carolina

ACN ACN Digital Phone Service VOIP Charlotte North Carolina

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 I signed up for ACN phone service and the service didn't work right no matter how hard I tried. I changed the Modem, Router, and phone adapter, and still phone calls where being dropped and sounded bad to callers. Also at times people would say I called 4 times, the first three went straight to voice mail. I knew this happened when I would be talking to someone on my cell and arive home and ask them to call me back on my home number. I waited for the call and wondered what took so long. I decided to change my phone service and number back to Ooma to get better service and it works great. I paid close to $700 for 9 months service for ACN phone after buying the phone adapter, video phone and service at $42 a month (they advertise 29.00, they claim the rest is taxes) and the cancellation fees. WOW! now I pay a little less than $4.00 a month, with taxes, a year service for about what I was paying a month for ACN and it works great. no need for a new modem or router. I wish I hadn't had this experience I called twice to try and get the cancellation fees back, but both times I was told they couldn't help me and a manager would call me the next day and both times they didn't. They always ended the call with is there anything else I can help you with. I guess not.

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