Action Appliance Inc. NO Status Update for available parts; CONFUSED office representative Aurora Colorado

I saw a Action Appliance Inc. work truck parked in front of my house.  They appeared to be servicing something for my neighbor.  I left a note on the truck's window, requesting help for my washing machine.  The technician, Tyler, very kindly visited me and diagnosed my washing macine's problem.  He charged me UP FRONT $210.11 because he said his credit card charging machine was broke (so he would have to input all the information by hand).  Tyler promised "next day" repair.  The next day came and went.  Late in the afternoon, I saw his work truck again.  Tyler stopped by to tell me that the parts needed were not at their warehouse so it would be Monday or Tuesday ("at the latest") to get the parts and effect fix-its.  I called today, Monday, and Teresa could not even find a tracking number.  Even though my credit card has already been charged the $210.11 -- they certainly are fast at taking their money -- and the warehouse is in Denver, Teresa said it could might be Thursday, but she DID'NT KNOW because she couldn't find a tracking number.   I want my washing machine fixed!!   I do NOT recommend this company because it seems as though their office people do not know what they are doing.