Action Appliance Inc. Scammed and Lied Aurora Colorado

visit the Denver Better Business Bureau and notice that Action Appliance has 87 complaints in a 36 month period. (Suprisingly, Action Appliance is a member of the BBB!) That is the only "homework" that I wish I had done.

Hello,

I recently read the rubuttal from the company and I am shocked that they took time to write a rebuttal given that they never could return a phone call over a period of weeks.

I am more than open with the "facts" and would be happy to share my side of the story and let the consumer decide.

1. I did receive a PARTIAL refund. Action Appliance kept $50 for their "diagnosis" fee. I stand by the fact that the diagnosis was incorrect, and the part they wanted to replace is still working fine to this day. This PARTIAL refund took over 2 months to receive. As a consumer, you can decide whether this is reasonable.

2. As for the credit hold situation with LG, I can only go by what LG personally told me. Whether it was LG on credit hold or Action Appliance on credit hold, it isn't a big concern to me. It was the complete lack of communication, and the inability for Action Appliance to tell me they couldn't/wouldn't do the repair for 2 WEEKS. Again, I'll let future consumers decide if waiting two weeks to find out any information, and having to initiate every call, is reasonable.

3. As for the warranty issue raised by Action Appliance, the company sounds like they are blaming me for not knowing every detail of what is covered and what is not covered. The fact is, my fridge was out of the comprehensive one year warranty. However, there are parts of a fridge that are covered under a longer warranty, like the "sealed system". As I was told by LG, this part was indeed supposed to be covered as a part of the sealed system. I specifically asked Action Appliance's tech if the part he had diagnosed as faulty was part of this system and he said "no". So I do stand by everything that I wrote regarding the fact that the part was supposed to be under warranty. And again, I would like to reiterate that there was nothing wrong with this part in the first place!

Lastly, I would love to thank Ripoff Report for providing this service. I tried for weeks to talk to someone and asked to talk to a manager for help, only to be snubbed and made to feel like a pain. Maybe they will change their customer service habits in the future.

I am in business too, and that's why this kind of service was so shocking to me. I will admit that there are two sides to every story, and I will let the consumers read both and see what makes the most sense.

For all the people who have had factory warranty work done on appliances, they probably understand that to establish when a product was purchased a "proof of purchase" is required at the time of service. In this case, Bryan in Denver, called and stated to Action Appliance's receptionist that his refrigerator was out of warranty! Action Appliance's technician had no reason to ask for a proof of purchase and the customer never offered one. Therefore, if he was charged for part that was under warranty he should have done his homework prior to the service call and not after. But, like is so common today, it is easier to expect a third party to know his warranty when he himself does not know it and blame that third party.

Technicians for Action Appliance have direct access to factory training and tech support. It is not uncommon for the factory to narrow down a diagnosis and make recommendations for part replacement. To the company's knowledge its technician diagnosed the problem correctly, just because the customer sits in the safety of anonymity and casts aspersions, that does not make him correct. Further, the whole business of Action Appliance being on credit hold with LG is another example of "Bryan's" less than credible information. LG was on credit hold for lack of payment to Action Appliance for in-warranty claims. This can also be verified with other service providers doing warranty repairs for LG. This has since been cleared up and LG is once again current. This was a fact that was never hidden and openly conveyed to customer's in-warranty (more proof "Bryan" did not request warranty service).

Lastly, "Bryan" never made an attempt to clear the company's name now that he has caused damage by filing a ripoff report, he did receive his refund and he knows it! It is his right to cancel orders, and the refund was issued in this case. Action Appliance has been in business for 17 years and completes approximately 25000 service calls a year. Of this 25000 calls about 50% are return customers or people coming back for more work while the other 50% are new customers. Each customer is asked to rate the service by filling out a questionaire while the technician is at their house, what this means is the company can provide customer rating on itself at any given time to any credible inquiry.