Report: #1472584

Complaint Review: Adobe - San Jose California

  • Submitted:
  • Updated:
  • Reported By: Finley Robertson (finleyr67@gmail.com) — Dereham Norfolk United Kingdom
  • Adobe 345, Park Avenue San Jose, California United States

Adobe Stole my money and claimed they didn’t until I mentioned about getting Legal Advice when they then suddenly found the records. San Jose California

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I signed up for the free trial of Adobe Premier Pro, but it didn’t run on my computer in the end so I cancelled the subscription straight away then 2 and a bit months later I found out that they decided to ignore my cancellation and still charge my account the money and stole £40 over this time I went to cancel again and they wanted to charge me £100 in fees for cancelling.

Because they had stolen my money I didn’t even have £100 to pay these fees and I feel as if they did this on purpose to trap me into having to continue paying. After this I contacted my bank and got them to block all payments they try to take from me and they did that and refunded me one payment (£20). 1 month later I checked my bank and realised I had hardly any money again and knew I hadn’t spent much so I checked why and they had changed the bank account so that they could still steal my money.

This is when I contacted Adobe and things started getting extremely weird. The first 3 times I contacted them in their Live chat feature as soon as they messaged me they would end the conversation so I couldn’t talk back to them and after this I couldn’t load Adobe websites on my internet and had to use mobile data to use their website.

When it loaded up I saw in my subscriptions I had: Free Creative Cloud, Premier Pro and Spark I thought it was just products I had used before and just ignored it then when I went back to this page after being told I have not had money taken from me these subscriptions were gonna and I was left with just the Free Creative Cloud. I finally got in contact with a customer service agent Raju who started off having well structured messages and then all of a sudden it changed and was starting to not make sense with bad grammar and some spelling mistakes so I everything I did got screenshotted at this point.

Raju was adamant that I didn’t have any subscriptions or had any money taken from my account for about one and a half hours and he told me to talk to my bank about this and he isn’t going to do anything else, so I said that I will talk to my bank and see what legal advice I can get. He then asked me again if I gave him the correct details which I had and about 5 minutes after I mentioned legal advice the records of the payment suddenly appeared and I hadn’t given him any new information within this time.

Apparently I should be getting a refund and something in compensation but I don’t believe I will get it and I think they will still be stealing my money after this. If anyone has read this and can help me in anyway about this please contact me.

This report was posted on Ripoff Report on 01/31/2019 06:17 AM and is a permanent record located here: https://www.ripoffreport.com/reports/adobe/san-jose-california-95110-2704/adobe-stole-my-money-and-claimed-they-didnt-until-i-mentioned-about-getting-legal-advi-1472584. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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